Application no longer working after lccs update in late October

[maiatoo]

Our application which has been successfully logging in for many months stopped working sometime after Oct. 22.  We began getting the following error from within our flex/ air applications:

Appointment Service Fault:[RPC Fault faultString="HTTP request error" faultCode="Server.Error.Request" faultDetail="Error: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2032: Stream Error.

The server log shows:

Uncaught exception 'RTCError' in lccs.php:804

We have since updated to the newest lccs release but nothing seems to have changed.  It appears to be complaining about trying to log into the

$host  = "http://connectnow.acrobat.com"; 

As shown in the external authentication example.

At this point we are unsure of where to look for help.  We are running PHP 5.2.9 on our server.

[Raff_]

I have tested right now and everything seems to work.

Can you please enable debug logging (add "RTC::$DEBUG = true;") and send me all the messages you get ?

[Raff_]

Also, note that nothing has changed on our servers around the date you mention. We had a software update on Nov. 4th.

Again, sending the full log traces would be helpful.

[maiatoo]

Since I am calling the external login from within an AIR app, where will this debugging log appear?  I have turned this on in lccs.php and the error sent to the air application which I am printing to my internal trace screen has not changed.  Also, the server error log has not changed.  Since I am not executing this from a browser page I don't know where the debugging log is going.

As far as when the trouble began - my team member first reported the trouble to me at 1:30AM eastern time on the 4th, but I was not sure when the problem first presented itself.

Thanks

[Raff_]

If you are using apache the messages should be in the apache log files.

Alternatively you can run a basic command from the shell on your server:

Php lccs.Php -- debug youraccount youremail yourpassword

This should print all the messages on standard output (if it works it should login and list your rooms)

Sent from my iPhone

[maiatoo]

Here is the full debug log with my account and password cleared out:

server# php lccs.php --debug devaccount devuser devpassword

$Revision: #2 $ - $Date: 2010/10/22 $

http_get:

http://connectnow.acrobat.com/devaccount?mode=xml&accountonly=true&;

Array

(

=> text/xml

)

Error: exception 'RTCError' in /pathto/lccs.php:807

Stack trace:

#0 /pathto/lccs.php(84): RTC->http_post('https://na1r.se...',

'login('devuser', 'devpassword')

#3 server#

It is looking to me like I am not authorized to log in, however, these

credentials still allow me to log in to the developers portal and the rooms.

[Raff_]

I think you removed too much (or the forum is eating the logs).

Can you just "blank out" the password and send me the full result privately ?

thanks!

[maiatoo]

How can I send this to you privately?

[Raff_]

click on my icon and in my profile page there should be an "actions"box on the right side, with a link for "send private message"