All,
This short-lived process has been working for years now and suddenly We are getting this exception . We are using Adobe LiveCycle ES3 and Microsoft word 2007. Please help.
I am using a process called "create pdf" which creates a pdf from a word file. While doing so , I am getting the below exception.
[6/21/17 9:32:37:269 EDT] 00000145 GeneratePDFIm A ALC-PDG-001-000-
Job ID for the submitted createPDF job =Filecbec99-e911eb-52b3cd-c52434-1e92a8-ff9eae
[6/21/17 9:32:39:534 EDT] 00000145 BMCCaller A ALC-PDG-001-024-File: Time Job Submitted: 6/21/17 9:32 AM for job = Filecbec99-e911eb-52b3cd-c52434-1e92a8-ff9eae
[6/21/17 9:32:39:534 EDT] 00000145 BMCCaller A ALC-PDG-001-017-File: Job Submitted by User: usersystemcontext
[6/21/17 9:32:39:550 EDT] 00000145 BMCCaller A ALC-PDG-001-016-File: Job Type: Convert to PDF
[6/21/17 9:32:39:612 EDT] 00000145 BMCCaller A ALC-PDG-001-022-File: Security Settings Used: No Security
[6/21/17 9:32:39:612 EDT] 00000145 BMCCaller A ALC-PDG-001-023-File: FileType Settings Used: Standard
[6/21/17 9:32:39:987 EDT] 00000145 CryptoUtil A encryptBytes: Building secret key for length: 16
[6/21/17 9:32:40:003 EDT] 00000145 CryptoUtil A encryptBytes: Building secret key for length: 16
[6/21/17 9:32:40:003 EDT] 00000145 CryptoUtil A encryptBytes: Building secret key for length: 16
[6/21/17 9:32:40:003 EDT] 00000145 CryptoUtil A encryptBytes: Building secret key for length: 16
[6/21/17 9:32:40:019 EDT] 00000145 CryptoUtil A encryptBytes: Building secret key for length: 16
[6/21/17 9:32:40:019 EDT] 00000145 CryptoUtil A encryptBytes: Building secret key for length: 16
[6/21/17 9:32:40:081 EDT] 00000145 ImpersonatedC W ALC-BMC-001-028: Service PDFMakerSvc: Reducing maximum pool size from 20 to 3 to match number of impersonation credentials.
[6/21/17 9:32:40:128 EDT] 00000145 BMCCaller A ALC-PDG-001-021-File: PDF Settings Used: D:\Apps\Adobe\Adobe LiveCycle ES3\temploc\pdfg-SYSTEM\07\d031-53ba4b-a10d05-0f4434-d5f73e-169cc3\pdfg Standard(2) 7682959480813099376.joboptions
[6/21/17 9:32:40:191 EDT] 00000145 ImpersonatedC A Service PDFMakerSvc: Resource ProcessResource@8820882(name=pdfgen.exe,pid=0) acquired credential wassit1
[6/21/17 9:32:40:191 EDT] 00000145 ProcessResour A ALC-BMC-001-505: Service PDFMakerSvc: Starting native process with command line D:\Apps\IBM\WebSphere\AppServer\profiles\aSIT\installedApps\adobe\aSITServer01\ServicesNatives2\bin\ProcessLauncher.exe wassit1 - "D:\\Apps\\IBM\\WebSphere\\AppServer\\profiles\\aSIT\\installedApps\\adobe\\aSITServer01\\PDFMakerSvc\\bin\\dll\\pdfgen.exe" False -WinStaName WinSta0 -DeskName PDF-PDb17060002 -beginExecutable "C:\\Program Files (x86)\\Java\\jdk1.6.0_26\\bin\\javaw.exe" -endExecutable -Xmx64m -cp "D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/PDFMakerSvc/bin/adobe-appmon.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/PDFMakerSvc/bin/adobe-bslj.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/PDFMakerSvc/bin/adobe-csa.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/PDFMakerSvc/bin/adobe-generatepdf-client.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/PDFMakerSvc/bin/adobe-pdfg-common-jaxb.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/PDFMakerSvc/bin/adobe-pdfg-common.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/PDFMakerSvc/bin/adobe-pdfg-commonbmc.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/PDFMakerSvc/bin/adobe-pdfg-idl-bmc-websphere.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/PDFMakerSvc/bin/adobe-pdfg-idl-bmc.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/PDFMakerSvc/bin/adobe-utilities.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/PDFMakerSvc/bin/comfyj-2.4.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/PDFMakerSvc/bin/jaxb-api.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/PDFMakerSvc/bin/jaxb-impl.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/PDFMakerSvc/bin/jaxb-libs.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/PDFMakerSvc/bin/jniw2.9.5_pdfmapi1.0.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/PDFMakerSvc/bin/jniw2.9.5_ppt2.6.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/PDFMakerSvc/bin/jniw2.9.5_word8.1.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/PDFMakerSvc/bin/jniwrap-3.6.1.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/PDFMakerSvc/bin/namespace.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/PDFMakerSvc/bin/PDFMakerConverterServer.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/PDFMakerSvc/bin/winpack-3.6.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/ServicesNatives2/jars/adobe-bslj.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/ServicesNatives2/jars/jacorb/jacorb.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/ServicesNatives2/jars/jacorb/avalon-framework-4.1.5.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/ServicesNatives2/jars/jacorb/concurrent-1.3.2.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/ServicesNatives2/jars/jacorb/logkit-1.2.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/ServicesNatives2/jars/jacorb/antlr-2.7.2.jar" com.adobe.native2pdf.bmc.PDFMakerServer -IOR IOR: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 -AppServer websphere
[6/21/17 9:32:44:597 EDT] 00000144 WordToPDFConv A ALC-PDG-001-001-Begin processing job : D:\Apps\Adobe\Adobe LiveCycle ES3\temploc\pdfg-SYSTEM\07\d031-53ba4b-a10d05-0f4434-d5f73e-169cc3\File.doc
[6/21/17 9:32:46:972 EDT] 00000144 WordToPDFConv W ALC-PDG-001-000-PDFMaker launch/openDoc failed 1 times for job=Filecbec99-e911eb-52b3cd-c52434-1e92a8-ff9eae
[6/21/17 9:32:48:550 EDT] 00000144 WordToPDFConv A ALC-PDG-001-000-Calling function to clean registrys Resiliency entry
[6/21/17 9:32:51:706 EDT] 00000144 WordToPDFConv A ALC-PDG-001-000-Calling function to clean registrys Resiliency entry
[6/21/17 9:32:53:144 EDT] 00000144 WordToPDFConv A ALC-PDG-001-000-Calling function to clean registrys Resiliency entry
[6/21/17 9:32:54:706 EDT] 00000144 WordToPDFConv A ALC-PDG-001-001-Begin processing job : D:\Apps\Adobe\Adobe LiveCycle ES3\temploc\pdfg-SYSTEM\07\d031-53ba4b-a10d05-0f4434-d5f73e-169cc3\File.doc
[6/21/17 9:32:55:706 EDT] 00000144 WordToPDFConv W ALC-PDG-001-000-PDFMaker launch/openDoc failed 1 times for job=Filecbec99-e911eb-52b3cd-c52434-1e92a8-ff9eae
[6/21/17 9:32:57:097 EDT] 00000144 WordToPDFConv A ALC-PDG-001-000-Calling function to clean registrys Resiliency entry
[6/21/17 9:33:00:050 EDT] 00000144 WordToPDFConv A ALC-PDG-001-000-Calling function to clean registrys Resiliency entry
[6/21/17 9:33:01:332 EDT] 00000145 BMCCaller A ALC-PDG-001-028-File: Job Completion Status: Failed
[6/21/17 9:33:01:347 EDT] 00000145 BMCCaller A ALC-PDG-001-025-File: Time Job Completed: 6/21/17 9:33 AM for job = Filecbec99-e911eb-52b3cd-c52434-1e92a8-ff9eae
[6/21/17 9:33:01:347 EDT] 00000145 BMCCaller A ALC-PDG-001-030-File: Waiting time in queue: 0 ms for job = Filecbec99-e911eb-52b3cd-c52434-1e92a8-ff9eae
[6/21/17 9:33:01:347 EDT] 00000145 BMCCaller A ALC-PDG-001-026-File: Time of Job Execution: 22,157 ms for job = Filecbec99-e911eb-52b3cd-c52434-1e92a8-ff9eae
[6/21/17 9:33:01:347 EDT] 00000145 GeneratePDFIm E ALC-PDG-001-000-ALC-PDG-016-004-An error was encountered while processing the Microsoft Word file for PDF generation.
[6/21/17 9:33:01:347 EDT] 00000145 GeneratePDFIm A ALC-PDG-001-000-Conversion failed : ALC-PDG-016-004-An error was encountered while processing the Microsoft Word file for PDF generation.
[6/21/17 9:33:01:363 EDT] 00000145 GeneratePDFIm A ALC-PDG-001-000-Trying to find a fallback route if available
[6/21/17 9:33:01:363 EDT] 00000145 GeneratePDFIm A ALC-PDG-001-000-Couldn't obtain fallback filetype setting. Cannot try fallback route
[6/21/17 9:33:01:800 EDT] 00000145 AWS E An exception was thrown with name com.adobe.livecycle.generatepdf.client.ConversionException message:ALC-PDG-016-004-An error was encountered while processing the Microsoft Word file for PDF generation. while invoking service GeneratePDFService and operation CreatePDF2 and no fault routes were found to be configured.
