ALC-PDG-016-004 Error while converting Microsoft Word file for PDF generation

uabhiram

21-06-2017

All,

This short-lived process has been working for years now and suddenly We are getting this exception . We are using Adobe LiveCycle ES3 and Microsoft word 2007. Please help.

I am using a process called "create pdf" which creates a pdf from a word file. While doing so , I am getting the below exception.

[6/21/17 9:32:37:269 EDT] 00000145 GeneratePDFIm A   ALC-PDG-001-000-

Job ID for the submitted createPDF job =Filecbec99-e911eb-52b3cd-c52434-1e92a8-ff9eae

[6/21/17 9:32:39:534 EDT] 00000145 BMCCaller     A   ALC-PDG-001-024-File: Time Job Submitted: 6/21/17 9:32 AM for job = Filecbec99-e911eb-52b3cd-c52434-1e92a8-ff9eae

[6/21/17 9:32:39:534 EDT] 00000145 BMCCaller     A   ALC-PDG-001-017-File: Job Submitted by User: usersystemcontext

[6/21/17 9:32:39:550 EDT] 00000145 BMCCaller     A   ALC-PDG-001-016-File: Job Type: Convert to PDF

[6/21/17 9:32:39:612 EDT] 00000145 BMCCaller     A   ALC-PDG-001-022-File: Security Settings Used: No Security

[6/21/17 9:32:39:612 EDT] 00000145 BMCCaller     A   ALC-PDG-001-023-File: FileType Settings Used: Standard

[6/21/17 9:32:39:987 EDT] 00000145 CryptoUtil    A   encryptBytes: Building secret key for length: 16

[6/21/17 9:32:40:003 EDT] 00000145 CryptoUtil    A   encryptBytes: Building secret key for length: 16

[6/21/17 9:32:40:003 EDT] 00000145 CryptoUtil    A   encryptBytes: Building secret key for length: 16

[6/21/17 9:32:40:003 EDT] 00000145 CryptoUtil    A   encryptBytes: Building secret key for length: 16

[6/21/17 9:32:40:019 EDT] 00000145 CryptoUtil    A   encryptBytes: Building secret key for length: 16

[6/21/17 9:32:40:019 EDT] 00000145 CryptoUtil    A   encryptBytes: Building secret key for length: 16

[6/21/17 9:32:40:081 EDT] 00000145 ImpersonatedC W   ALC-BMC-001-028: Service PDFMakerSvc: Reducing maximum pool size from 20 to 3 to match number of impersonation credentials.

[6/21/17 9:32:40:128 EDT] 00000145 BMCCaller     A   ALC-PDG-001-021-File: PDF Settings Used: D:\Apps\Adobe\Adobe LiveCycle ES3\temploc\pdfg-SYSTEM\07\d031-53ba4b-a10d05-0f4434-d5f73e-169cc3\pdfg Standard(2) 7682959480813099376.joboptions

[6/21/17 9:32:40:191 EDT] 00000145 ImpersonatedC A   Service PDFMakerSvc: Resource ProcessResource@8820882(name=pdfgen.exe,pid=0) acquired credential wassit1

[6/21/17 9:32:40:191 EDT] 00000145 ProcessResour A   ALC-BMC-001-505: Service PDFMakerSvc: Starting native process with command line D:\Apps\IBM\WebSphere\AppServer\profiles\aSIT\installedApps\adobe\aSITServer01\ServicesNatives2\bin\ProcessLauncher.exe wassit1 - "D:\\Apps\\IBM\\WebSphere\\AppServer\\profiles\\aSIT\\installedApps\\adobe\\aSITServer01\\PDFMakerSvc\\bin\\dll\\pdfgen.exe" False -WinStaName WinSta0 -DeskName PDF-PDb17060002 -beginExecutable "C:\\Program Files (x86)\\Java\\jdk1.6.0_26\\bin\\javaw.exe" -endExecutable -Xmx64m -cp "D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/PDFMakerSvc/bin/adobe-appmon.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/PDFMakerSvc/bin/adobe-bslj.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/PDFMakerSvc/bin/adobe-csa.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/PDFMakerSvc/bin/adobe-generatepdf-client.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/PDFMakerSvc/bin/adobe-pdfg-common-jaxb.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/PDFMakerSvc/bin/adobe-pdfg-common.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/PDFMakerSvc/bin/adobe-pdfg-commonbmc.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/PDFMakerSvc/bin/adobe-pdfg-idl-bmc-websphere.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/PDFMakerSvc/bin/adobe-pdfg-idl-bmc.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/PDFMakerSvc/bin/adobe-utilities.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/PDFMakerSvc/bin/comfyj-2.4.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/PDFMakerSvc/bin/jaxb-api.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/PDFMakerSvc/bin/jaxb-impl.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/PDFMakerSvc/bin/jaxb-libs.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/PDFMakerSvc/bin/jniw2.9.5_pdfmapi1.0.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/PDFMakerSvc/bin/jniw2.9.5_ppt2.6.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/PDFMakerSvc/bin/jniw2.9.5_word8.1.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/PDFMakerSvc/bin/jniwrap-3.6.1.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/PDFMakerSvc/bin/namespace.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/PDFMakerSvc/bin/PDFMakerConverterServer.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/PDFMakerSvc/bin/winpack-3.6.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/ServicesNatives2/jars/adobe-bslj.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/ServicesNatives2/jars/jacorb/jacorb.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/ServicesNatives2/jars/jacorb/avalon-framework-4.1.5.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/ServicesNatives2/jars/jacorb/concurrent-1.3.2.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/ServicesNatives2/jars/jacorb/logkit-1.2.jar;D:/Apps/IBM/WebSphere/AppServer/profiles/aSIT/installedApps/adobe/aSITServer01/ServicesNatives2/jars/jacorb/antlr-2.7.2.jar" com.adobe.native2pdf.bmc.PDFMakerServer -IOR IOR: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   -AppServer websphere

[6/21/17 9:32:44:597 EDT] 00000144 WordToPDFConv A   ALC-PDG-001-001-Begin processing job : D:\Apps\Adobe\Adobe LiveCycle ES3\temploc\pdfg-SYSTEM\07\d031-53ba4b-a10d05-0f4434-d5f73e-169cc3\File.doc

[6/21/17 9:32:46:972 EDT] 00000144 WordToPDFConv W   ALC-PDG-001-000-PDFMaker launch/openDoc failed 1 times for job=Filecbec99-e911eb-52b3cd-c52434-1e92a8-ff9eae

[6/21/17 9:32:48:550 EDT] 00000144 WordToPDFConv A   ALC-PDG-001-000-Calling function to clean registrys Resiliency entry

[6/21/17 9:32:51:706 EDT] 00000144 WordToPDFConv A   ALC-PDG-001-000-Calling function to clean registrys Resiliency entry

[6/21/17 9:32:53:144 EDT] 00000144 WordToPDFConv A   ALC-PDG-001-000-Calling function to clean registrys Resiliency entry

[6/21/17 9:32:54:706 EDT] 00000144 WordToPDFConv A   ALC-PDG-001-001-Begin processing job : D:\Apps\Adobe\Adobe LiveCycle ES3\temploc\pdfg-SYSTEM\07\d031-53ba4b-a10d05-0f4434-d5f73e-169cc3\File.doc

[6/21/17 9:32:55:706 EDT] 00000144 WordToPDFConv W   ALC-PDG-001-000-PDFMaker launch/openDoc failed 1 times for job=Filecbec99-e911eb-52b3cd-c52434-1e92a8-ff9eae

[6/21/17 9:32:57:097 EDT] 00000144 WordToPDFConv A   ALC-PDG-001-000-Calling function to clean registrys Resiliency entry

[6/21/17 9:33:00:050 EDT] 00000144 WordToPDFConv A   ALC-PDG-001-000-Calling function to clean registrys Resiliency entry

[6/21/17 9:33:01:332 EDT] 00000145 BMCCaller     A   ALC-PDG-001-028-File: Job Completion Status: Failed

[6/21/17 9:33:01:347 EDT] 00000145 BMCCaller     A   ALC-PDG-001-025-File: Time Job Completed: 6/21/17 9:33 AM for job = Filecbec99-e911eb-52b3cd-c52434-1e92a8-ff9eae

[6/21/17 9:33:01:347 EDT] 00000145 BMCCaller     A   ALC-PDG-001-030-File: Waiting time in queue: 0 ms for job = Filecbec99-e911eb-52b3cd-c52434-1e92a8-ff9eae

[6/21/17 9:33:01:347 EDT] 00000145 BMCCaller     A   ALC-PDG-001-026-File: Time of Job Execution: 22,157 ms for job = Filecbec99-e911eb-52b3cd-c52434-1e92a8-ff9eae

[6/21/17 9:33:01:347 EDT] 00000145 GeneratePDFIm E   ALC-PDG-001-000-ALC-PDG-016-004-An error was encountered while processing the Microsoft Word file for PDF generation.

[6/21/17 9:33:01:347 EDT] 00000145 GeneratePDFIm A   ALC-PDG-001-000-Conversion failed : ALC-PDG-016-004-An error was encountered while processing the Microsoft Word file for PDF generation.

[6/21/17 9:33:01:363 EDT] 00000145 GeneratePDFIm A   ALC-PDG-001-000-Trying to find a fallback route if available

[6/21/17 9:33:01:363 EDT] 00000145 GeneratePDFIm A   ALC-PDG-001-000-Couldn't obtain fallback filetype setting. Cannot try fallback route

[6/21/17 9:33:01:800 EDT] 00000145 AWS           E   An exception was thrown with name com.adobe.livecycle.generatepdf.client.ConversionException message:ALC-PDG-016-004-An error was encountered while processing the Microsoft Word file for PDF generation. while invoking service GeneratePDFService and operation CreatePDF2 and no fault routes were found to be configured.

Accepted Solutions (0)

Answers (1)

Answers (1)

Mark_Lindberg

29-06-2017

I would suggest you get access to the server, and try to open a Word document using it's installed version of MS/Word.

I suspect it may have an expired license or some other issue that it is trying to present via the UI - that PDFG has no ability to report.

Just a guess.

Good Luck

Mark