Adobe LS ES4 timeout issue

TCS_CRC

30-04-2015

Hi all,

We are facing timeout issue in Adobe LS ES4 server while hitting the generatePdfServiceClient.htmlFileToPDF() api... We have also implemented the SimpleTimeOutHandler but we are facing the problems even after we are providing the correct credentials..Please find the log attached. Thanks in advance .

Caused by: ALC-PDG-1000-000: com.adobe.livecycle.generatepdf.client.ConversionException: ALC-PDG-001-000-Conversion of the input file failed because of an exception.

Not Serializable

Caused by: ALC-DSC-005-000: com.adobe.idp.dsc.DSCNotSerializableException: Not Serializable

Caused by: ALC-DSC-215-000: com.adobe.idp.dsc.DSCAuthenticationException: None of the Auth Provider could authenticate the user. Authentication Failed

  at com.adobe.idp.dsc.DSCRuntimeException.<init>(DSCRuntimeException.java:49)

  at com.adobe.idp.dsc.DSCAuthenticationException.<init>(DSCAuthenticationException.java:32)

  at com.adobe.idp.dsc.provider.impl.base.AbstractMessageReceiver.authenticate(AbstractMessageReceiver.java:159)

  at com.adobe.idp.dsc.provider.impl.base.AbstractMessageReceiver.invoke(AbstractMessageReceiver.java:321)

  at com.adobe.idp.dsc.provider.impl.soap.axis.sdk.SoapSdkEndpoint.invokeCall(SoapSdkEndpoint.java:139)

  at com.adobe.idp.dsc.provider.impl.soap.axis.sdk.SoapSdkEndpoint.invoke(SoapSdkEndpoint.java:81)

  at sun.reflect.GeneratedMethodAccessor525.invoke(Unknown Source)

  at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)

  at java.lang.reflect.Method.invoke(Method.java:611)

  at org.apache.axis.providers.java.RPCProvider.invokeMethod(RPCProvider.java:397)

  at org.apache.axis.providers.java.RPCProvider.processMessage(RPCProvider.java:186)

  at org.apache.axis.providers.java.JavaProvider.invoke(JavaProvider.java:323)

  at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:32)

  at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:118)

  at org.apache.axis.SimpleChain.invoke(SimpleChain.java:83)

  at org.apache.axis.handlers.soap.SOAPService.invoke(SOAPService.java:454)

  at org.apache.axis.server.AxisServer.invoke(AxisServer.java:281)

  at org.apache.axis.transport.http.AxisServlet.doPost(AxisServlet.java:699)

  at javax.servlet.http.HttpServlet.service(HttpServlet.java:595)

  at org.apache.axis.transport.http.AxisServletBase.service(AxisServletBase.java:327)

  at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)

  at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1224)

  at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:774)

  at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:456)

  at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:178)

  at com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarget(WebAppFilterChain.java:136)

  at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:97)

  at com.adobe.idp.dsc.provider.impl.soap.axis.InvocationFilter.doFilter(InvocationFilter.java:43)

  at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:195)

  at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:91)

  at com.adobe.idp.um.auth.filter.CSRFFilter.doFilter(CSRFFilter.java:57)

  at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:195)

  at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:91)

  at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:928)

  at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1025)

  at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:87)

  at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:895)

  at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1662)

  at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:195)

  at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:452)

  at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:511)

  at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:305)

  at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.ready(HttpInboundLink.java:276)

  at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.sendToDiscriminators(NewConnectionInitialReadCallback.java:214)

  at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.complete(NewConnectionInitialReadCallback.java:113)

  at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:165)

  at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)

  at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)

  at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)

  at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)

  at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)

  at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)

  at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1690)

Caused by: com.adobe.idp.um.api.UMException| [com.adobe.idp.um.api.impl.AuthenticationManagerImpl] errorCode:16386 errorCodeHEX:0x4002 message:nested exception is: java.lang.NullPointerException chainedException:com.ibm.ejs.container.UnknownLocalException: nested exception is: java.lang.NullPointerExceptionchainedExceptionMessage:nested exception is: java.lang.NullPointerException chainedException trace:com.ibm.ejs.container.UnknownLocalException: nested exception is: java.lang.NullPointerException

  at com.adobe.idp.um.businesslogic.authentication.AuthenticationManagerBean.validateSAMLToken(AuthenticationManagerBean.java:1154)

  at com.adobe.idp.um.businesslogic.authentication.AuthenticationManagerBean.authenticate(AuthenticationManagerBean.java:258)

  at com.adobe.idp.um.businesslogic.authentication.EJSLocalStatelessAuthenticationManagerBean_f80c5490.authenticate(Unknown Source)

  at com.adobe.idp.um.api.impl.AuthenticationManagerImpl.authenticate(AuthenticationManagerImpl.java:330)

  at com.adobe.idp.um.api.impl.AuthenticationManagerImpl.validateAssertion(AuthenticationManagerImpl.java:255)

  at com.adobe.idp.um.api.impl.AuthenticationManagerImpl.validateAssertion(AuthenticationManagerImpl.java:238)

  at com.adobe.idp.dsc.provider.impl.base.AbstractMessageReceiver.authenticate(AbstractMessageReceiver.java:134)

  at com.adobe.idp.dsc.provider.impl.base.AbstractMessageReceiver.invoke(AbstractMessageReceiver.java:321)

  at com.adobe.idp.dsc.provider.impl.soap.axis.sdk.SoapSdkEndpoint.invokeCall(SoapSdkEndpoint.java:139)

  at com.adobe.idp.dsc.provider.impl.soap.axis.sdk.SoapSdkEndpoint.invoke(SoapSdkEndpoint.java:81)

  at sun.reflect.GeneratedMethodAccessor525.invoke(Unknown Source)

  at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)

  at java.lang.reflect.Method.invoke(Method.java:611)

  at org.apache.axis.providers.java.RPCProvider.invokeMethod(RPCProvider.java:397)

  at org.apache.axis.providers.java.RPCProvider.processMessage(RPCProvider.java:186)

  at org.apache.axis.providers.java.JavaProvider.invoke(JavaProvider.java:323)

  at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:32)

  at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:118)

  at org.apache.axis.SimpleChain.invoke(SimpleChain.java:83)

  at org.apache.axis.handlers.soap.SOAPService.invoke(SOAPService.java:454)

  at org.apache.axis.server.AxisServer.invoke(AxisServer.java:281)

  at org.apache.axis.transport.http.AxisServlet.doPost(AxisServlet.java:699)

  at javax.servlet.http.HttpServlet.service(HttpServlet.java:595)

  at org.apache.axis.transport.http.AxisServletBase.service(AxisServletBase.java:327)

  at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)

  at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1224)

  at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:774)

  at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:456)

  at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:178)

  at com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarget(WebAppFilterChain.java:136)

  at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:97)

  at com.adobe.idp.dsc.provider.impl.soap.axis.InvocationFilter.doFilter(InvocationFilter.java:43)

  at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:195)

  at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:91)

  at com.adobe.idp.um.auth.filter.CSRFFilter.doFilter(CSRFFilter.java:57)

  at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:195)

  at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:91)

  at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:928)

  at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1025)

  at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:87)

  at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:895)

  at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1662)

  at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:195)

  at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:452)

  at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:511)

  at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:305)

  at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.ready(HttpInboundLink.java:276)

  at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.sendToDiscriminators(NewConnectionInitialReadCallback.java:214)

  at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.complete(NewConnectionInitialReadCallback.java:113)

  at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:165)

  at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)

  at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)

  at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)

  at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)

  at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)

  at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)

  at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1690)

Caused by: java.lang.NullPointerException

  ... 57 more

  at com.adobe.idp.um.api.impl.ManagerImpl.handleException(ManagerImpl.java:257)

  at com.adobe.idp.um.api.impl.ManagerImpl.handleException(ManagerImpl.java:194)

  at com.adobe.idp.um.api.impl.AuthenticationManagerImpl.authenticate(AuthenticationManagerImpl.java:339)

  at com.adobe.idp.um.api.impl.AuthenticationManagerImpl.validateAssertion(AuthenticationManagerImpl.java:255)

  at com.adobe.idp.um.api.impl.AuthenticationManagerImpl.validateAssertion(AuthenticationManagerImpl.java:238)

  at com.adobe.idp.dsc.provider.impl.base.AbstractMessageReceiver.authenticate(AbstractMessageReceiver.java:134)

  ... 50 more

  at com.adobe.idp.dsc.provider.impl.base.AbstractResponseHolder.handleException(AbstractResponseHolder.java:136)

  at com.adobe.idp.dsc.provider.impl.soap.axis.sdk.SoapSdkBindingStubUtil.deSerializeResponse(SoapSdkBindingStubUtil.java:132)

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