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Adobe LiveCycle no longer opens/starts on my PC

fleurdebruyere
Level 2
Level 2

It has worked fine for over a year, now when I try to open it either via the shortlink on my task bar, or via "Start", the box with LiveCycle details appears, then disappears, and nothing happens.  Have tried rebooting my PC (Windows 7) but that doesn't fix the issue.

28 Replies
radzmar
Level 10
Level 10

Rename the "Designer" folder under C:\Users\[your user name]\AppData\Local\Adobe\ and then start Designer.

radzmar
Level 10
Level 10

Sorry, might be under C:\Users\[your user name]\AppData\Roaming\Adobe\

fleurdebruyere
Level 2
Level 2

Ah, yes!  But, I'm sorry, I should have asked you - what am I renaming the folder TO?  "AdobeDesigner" - or what name should I make it?

fleurdebruyere
Level 2
Level 2

Wow, this is getting very strange.  I renamed it, tried to open Designer, same experience.  It starts the box showing me the "about" information, then stops opening.  Then all of a sudden, there was another Designer folder.  So, I renamed that.  Then I tried opening Designer again.  It then created a THIRD folder named Designer?  So, seems that renaming the folder makes Designer create another "Designer" folder...

radzmar
Level 10
Level 10

That's a correct behavior. Designer recreates the folder if it does not exist.

The folder saves your user Designer settings and sometimes the data gets corrupted, so renaming/deleting the folder is a good way to reset Designer to factory defaults.

In your case this doesn't seem to be the root of all evil, so you'll have to look for another solution.

You should check the Windows event viewer (Start > Run > eventvwr.msc) for more information about the app crash.

fleurdebruyere
Level 2
Level 2

OK.  I'm not technical at all.  I run a business, so we are now getting a bit out of my expertise.  I opened the event viewer but have no idea what I should look at, or, what to do with the log information I see?  No idea what any of this means.

fleurdebruyere
Level 2
Level 2

Unfortunately your last idea is just over my head - is there someone I can speak with?  I see there are all sorts of ES4 Service Packs, but when I go to the download page, I am overwhelmed with all the choices, and have no idea IF I should download any of these files, and if yes, WHICH ones? 

radzmar
Level 10
Level 10

Well, before doing anything with updates/service packs etc. simply uninstall Designer, reboot your PC and install it again.

fleurdebruyere
Level 2
Level 2

Do you know where the download link is?  When I log in to my Adobe account I see my serial number but no link to install/uninstall.  I had quite a time getting the product in the first place, and had to work with tech support who sent me a link at some point, but it was very complicated and I don't know where the link is now.  When I look for it on the LiveCycle site, don't see it there either

fleurdebruyere
Level 2
Level 2

I uninstalled the program, and now it refuses to install.  Who can help me?  This is holding up my business, and I would really appreciate someone to talk to if possible?

radzmar
Level 10
Level 10

Do you have an installer now?

If so, what messages do you get,when you try to install Designer? Add some screenshots if possible.

fleurdebruyere
Level 2
Level 2

I have now had to pay $200 for a tech who spent hours trying to uninstall and reinstall - error code 1722.  He FINALLY got it to install again, but it STILL refuses to open!  So, now I feel pretty frustrated, as you can imagine, and have no idea why this isn't working.  I use the software install from my account area, along with the key I was given for ES4, and no matter what we do, the darn software refuses to open.  We see the little rectangle box with the version information and then it disappears and nothing happens.

radzmar
Level 10
Level 10

Did you try another user account? Maybe your's is faulty.

Also, think of when the problem started: did you install any updates or other software around that moment? If possible restore your Windows to a point before the problems began.

For more details read this article: System Restore: frequently asked questions - Windows Help

fleurdebruyere
Level 2
Level 2

I only have one user account?  Yes, the tech removed a bunch of files and things he thought might be in the way, to no avail.  I don't know when the problem started exactly.  Sometime in the past few weeks, and I had the tech remove the item I had installed in that timeframe, no luck.

radzmar
Level 10
Level 10

Create a new user account and test it, this takes only a few minutes.

Here's a HowTo: Create a user account - Windows Help

fleurdebruyere
Level 2
Level 2

I will run that by the tech when I speak with him later today.

fleurdebruyere
Level 2
Level 2

I created a new user, and it does not work.  When I log on as that user, LiveCycle does not even show up as an available program for me to use.  When I try to install it, I get the option to "repair" or "uninstall".  Still does not work.  Next? 

fleurdebruyere
Level 2
Level 2

the error message mentions FormDesignerRegister is causing the problem