Adobe Livecycle ES4 PDF generator MS Word Track Changes not preserved

[kuopching]

Hi,

I am converting MS Word documents to PDF via ES4 PDF generator. Input documents contain track changes(TC) (red lines,backline .).

1st case

Converting .doc via PDF generator, PDF result doesn't contain track changes.

2nd case

Converting .doc via MS Word via Acrobat addon, PDF result contains track changes. (MS WORD and Acrobat installation is on the same server like PDF Generator)

Perhaps I've tried all possible combinations of settings FileType and AcrobatPDF in adminui, but nothing works.

Can you please give me some advice what has to be done to get TC in PDF result?

This issue is similar to

LiveCycle not showing Word Redlines

As per our architecture, We have 7 production servers and 3 validation servers. we are receiving inp...

[Daryl_Dean · Accepted solution]

You can switch this on:

1. In the LiveCycle AdminUI (the administration console on the server) go to  Services > PDF Generator > File Type Settings
2. Once there, you'll see a few settings and one of them (most likely Standard) will be marked as the default.
3. Click the name of that default and you'll then see the settings screen for it.  Down a bit on the left you'll see 'Microsoft Word', so click that to expand that section.
4. You'll see a bank of checkboxes, and the top one in the right-side column is "Preserve document markup in Adobe PDF(for Microsoft Office 2003 or later)".
5. Switch that option on and then scroll down until you see the 'Save As' button.  Save your settings with any name you like, and you'll be returned to the screen with the list of settings.
6. Click the 'Set Default Settings' button you see above that list, and on the screen that appears choose your newly saved settings in the third option down.
7. Hit Save, and those settings are now saved and will be used as your default.  So your markup should now be preserved.

Depending on how you're generating your PDF's this might not work for you.  If you're using a process that specifically chooses from the various settings to use then you'll have to modify what that is choosing and you may not want to change the default at all after you create the new settings.  I'll leave that to you.

Past that, I hope this gives you the results you're looking for.