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Adobe Connect stays on tray after screen sharing

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Level 1

Hi,

When sharing screen and stopping the ScreenSharePublisher,  the Adobe Connect component does not always close and stays on the tray.

Is there a way to ensure that the Adobe Connect component  closes properly?

Thanks!

4 Replies

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Not applicable

Here you go

notclosing.png

That's after the plugin had publishing stopped. Seems to be a new issue. Was there a new update to the Connect Plugin? Only noticed this today on a freshly formatted machine.

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Employee

Well, this is the Connect Pro addin, similar but completely unrelated to LCCS. Are you running both Connect Pro and LCCS application on your machine ?

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Level 1

We are using the LCCS component (rtc:ScreenSharePublisher).  Arturo's screenshot above looks very similar - the plugin stays in the taskbar as illustrated.

Best regards.