THX , I have tried that but this redirects to my account and only support is this forum. I do have full Adobe Pro XI license not upgrade so not sure if I'm eligible. This support really sucks for such an expensive software - completely appalling.
I'm simply trying to find out if having purchased Adobe Pro XI license I can get free livecycle designer and if so how to do that as it appears there is no direct contact to support / helpdesk available.
The following customers are eligible for a free upgrade:
Customers who purchased a prior license to Acrobat and have purchased an upgrade to Acrobat XI Pro
Customers who have an Adobe Maintenance and Support contract or purchased Upgrade Plan eligible for an Acrobat XI Pro upgrade
Active Creative Cloud Complete members whose memberships started before October 15, 2012
The one-time LiveCycle Designer upgrade is available in English, French, German, or Japanese. Eligible customers can choose which language they would like to receive. Visit the Customer Support Portal to request an upgrade.