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Adobe LiveCycle (Archived)

Add User for Native PDF Conversion fails on Windows 2008 for WebSphere

I'm installing LiveCycle ES3 Generator on Windows 2008 R2 server with WebSphere 8. When I try to add users for the Native PDF conversion as part of the generator configuration I get an error. I've included the installer log error and some of the related WebSphere logs below. Anyone have any sugestions?

Configuration Manager Install log:

[2013-03-11 10:03:35,834], WARNING, Thread-11, com.adobe.pdfg.lcm.configure.users.AddPDFGAdminUserTask, Error while adding user to PDFG :ALC-DSC-005-000: com.adobe.idp.dsc.DSCNotSerializableException: Not Serializable

Caused by: ALC-DSC-003-000: com.adobe.idp.dsc.DSCInvocationException: Invocation error.

at com.adobe.idp.dsc.component.impl.DefaultPOJOInvokerImpl.invoke(DefaultPOJOInvokerImpl.java:152)

at com.adobe.idp.dsc.interceptor.impl.InvocationInterceptor.intercept(InvocationInterceptor.java:140)

at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptorChainImpl.java:60)

at com.adobe.idp.dsc.interceptor.impl.DocumentPassivationInterceptor.intercept(DocumentPassivationInterceptor.java:53)

at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptorChainImpl.java:60)

at com.adobe.idp.dsc.transaction.interceptor.TransactionInterceptor$1.doInTransaction(TransactionInterceptor.java:74)

at com.adobe.idp.dsc.transaction.impl.ejb.adapter.EjbTransactionBMTAdapterBean.doRequiresNew(EjbTransactionBMTAdapterBean.java:218)

at com.adobe.idp.dsc.transaction.impl.ejb.adapter.EJSLocalStatelessEjbTransactionBMTAdapter_3af08fdf.doRequiresNew(Unknown Source)

at com.adobe.idp.dsc.transaction.impl.ejb.EjbTransactionProvider.execute(EjbTransactionProvider.java:133)

at com.adobe.idp.dsc.transaction.interceptor.TransactionInterceptor.intercept(TransactionInterceptor.java:72)

at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptorChainImpl.java:60)

at com.adobe.idp.dsc.interceptor.impl.InvocationStrategyInterceptor.intercept(InvocationStrategyInterceptor.java:55)

at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptorChainImpl.java:60)

at com.adobe.idp.dsc.interceptor.impl.InvalidStateInterceptor.intercept(InvalidStateInterceptor.java:37)

at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptorChainImpl.java:60)

at com.adobe.idp.dsc.interceptor.impl.AuthorizationInterceptor.intercept(AuthorizationInterceptor.java:188)

at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptorChainImpl.java:60)

at com.adobe.idp.dsc.interceptor.impl.JMXInterceptor.intercept(JMXInterceptor.java:48)

at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptorChainImpl.java:60)

at com.adobe.idp.dsc.engine.impl.ServiceEngineImpl.invoke(ServiceEngineImpl.java:121)

at com.adobe.idp.dsc.routing.Router.routeRequest(Router.java:131)

at com.adobe.idp.dsc.provider.impl.base.AbstractMessageReceiver.invoke(AbstractMessageReceiver.java:329)

at com.adobe.idp.dsc.provider.impl.soap.axis.sdk.SoapSdkEndpoint.invokeCall(SoapSdkEndpoint.java:139)

at com.adobe.idp.dsc.provider.impl.soap.axis.sdk.SoapSdkEndpoint.invoke(SoapSdkEndpoint.java:81)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:60)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)

at java.lang.reflect.Method.invoke(Method.java:611)

at org.apache.axis.providers.java.RPCProvider.invokeMethod(RPCProvider.java:397)

at org.apache.axis.providers.java.RPCProvider.processMessage(RPCProvider.java:186)

at org.apache.axis.providers.java.JavaProvider.invoke(JavaProvider.java:323)

at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:32)

at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:118)

at org.apache.axis.SimpleChain.invoke(SimpleChain.java:83)

at org.apache.axis.handlers.soap.SOAPService.invoke(SOAPService.java:454)

at org.apache.axis.server.AxisServer.invoke(AxisServer.java:281)

at org.apache.axis.transport.http.AxisServlet.doPost(AxisServlet.java:699)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:595)

at org.apache.axis.transport.http.AxisServletBase.service(AxisServletBase.java:327)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)

at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1214)

at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:774)

at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:456)

at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:178)

at com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarget(WebAppFilterChain.java:125)

at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:92)

at com.adobe.idp.dsc.provider.impl.soap.axis.InvocationFilter.doFilter(InvocationFilter.java:43)

at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:192)

at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:89)

at com.adobe.idp.um.auth.filter.CSRFFilter.doFilter(CSRFFilter.java:86)

at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:192)

at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:89)

at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:926)

at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1023)

at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:87)

at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:895)

at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1662)

at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:195)

at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:458)

at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:522)

at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:311)

at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.ready(HttpInboundLink.java:282)

at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.sendToDiscriminators(NewConnectionInitialReadCallback.java:214)

at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.complete(NewConnectionInitialReadCallback.java:113)

at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:165)

at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)

at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)

at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)

at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)

at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)

at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)

at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1783)

Caused by: ALC-PDG-80000-000: com.adobe.pdfg.exceptions.ConfigException: ALC-PDG-080-000-Connection to failed service.

at com.adobe.pdfg.config.PDFGConfigServiceImpl.validateUserCredentials(PDFGConfigServiceImpl.java:494)

at com.adobe.pdfg.config.PDFGConfigServiceImpl.updateUserAccountsSettings(PDFGConfigServiceImpl.java:870)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:60)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)

at java.lang.reflect.Method.invoke(Method.java:611)

at com.adobe.idp.dsc.component.impl.DefaultPOJOInvokerImpl.invoke(DefaultPOJOInvokerImpl.java:118)

... 71 more

Caused by: java.lang.IllegalStateException: Connection to failed service.

at com.adobe.service.ResourcePooler.allocateResource(ResourcePooler.java:96)

at com.adobe.service.ConnectionFactoryManagerPeer.getConnectionResourceFromPool(ConnectionFactoryManagerPeer.java:79)

at com.adobe.service.J2EEConnectionFactoryManagerPeerImpl.getConnection(J2EEConnectionFactoryManagerPeerImpl.java:103)

at com.adobe.service.ConnectionFactoryRmiAdapter.getConnection(ConnectionFactoryRmiAdapter.java:54)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:60)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)

at java.lang.reflect.Method.invoke(Method.java:611)

at com.ibm.rmi.util.ProxyUtil$4.run(ProxyUtil.java:609)

at java.security.AccessController.doPrivileged(AccessController.java:280)

at com.ibm.rmi.util.ProxyUtil.invokeWithClassLoaders(ProxyUtil.java:606)

at com.ibm.CORBA.iiop.ClientDelegate.invoke(ClientDelegate.java:1177)

at $Proxy35.getConnection(Unknown Source)

at com.adobe.service._ConnectionFactoryRemote_Stub.getConnection(_ConnectionFactoryRemote_Stub.java:59)

at com.adobe.pdfg.config.PDFGConfigServiceImpl.getColorProfileService(PDFGConfigServiceImpl.java:1252)

at com.adobe.pdfg.config.PDFGConfigServiceImpl.validateUserCredentials(PDFGConfigServiceImpl.java:487)

... 77 more

at com.adobe.idp.dsc.provider.impl.base.AbstractResponseHolder.handleException(AbstractResponseHolder.java:150)

at com.adobe.idp.dsc.provider.impl.soap.axis.sdk.SoapSdkBindingStubUtil.deSerializeResponse(SoapSdkBindingStubUtil.java:132)

at com.adobe.idp.dsc.provider.impl.soap.axis.sdk.SoapAxisDispatcher.doSend(SoapAxisDispatcher.java:132)

at com.adobe.idp.dsc.provider.impl.base.AbstractMessageDispatcher.send(AbstractMessageDispatcher.java:66)

at com.adobe.idp.dsc.clientsdk.ServiceClient.invoke(ServiceClient.java:208)

at com.adobe.pdfg.lcm.configure.users.AddPDFGAdminUserTask.run(AddPDFGAdminUserTask.java:76)

at java.lang.Thread.run(Thread.java:619)

Systemout

[3/11/13 10:03:35:744 EST] 000000de ProcessResour A ALC-BMC-001-505: Service ColorProfileSvc: Starting native process with command line "C:\\Program Files (x86)\\IBM\\WebSphere\\AppServer\\installedApps\\adobe\\server1\\ColorProfileSvc\\ColorProfileService.exe" -IOR IOR: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 -AppServer websphere

[3/11/13 10:03:35:787 EST] 000007c2 ProcessResour W ALC-BMC-001-024: Service ColorProfileSvc: Process ProcessResource@93771607(name=ColorProfileService.exe,pid=0) terminated abnormally with error code {3}

[3/11/13 10:03:35:794 EST] 000000de ProcessResour A ALC-BMC-001-505: Service ColorProfileSvc: Starting native process with command line "C:\\Program Files (x86)\\IBM\\WebSphere\\AppServer\\installedApps\\adobe\\server1\\ColorProfileSvc\\ColorProfileService.exe" -IOR IOR: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 -AppServer websphere

[3/11/13 10:03:35:839 EST] 000007c5 ProcessResour W ALC-BMC-001-024: Service ColorProfileSvc: Process ProcessResource@99362d6c(name=ColorProfileService.exe,pid=0) terminated abnormally with error code {3}

SystemErr

[3/11/13 10:03:35:778 EST] 000007c2 SystemErr R system exception1096024066

[3/11/13 10:03:35:778 EST] 000007c2 SystemErr R Unknown Exception in doFlush()

[3/11/13 10:03:35:778 EST] 000007c2 SystemErr R AdobeServer::Logger: flusher terminated abnormaly

[3/11/13 10:03:35:829 EST] 000007c5 SystemErr R system exception1096024066

[3/11/13 10:03:35:830 EST] 000007c5 SystemErr R Unknown Exception in doFlush()

AdobeServer::Logger: flusher terminated abnormaly

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3 Replies

I'm working with Adobe support and apparently there is an issue with PDFGenerator on all versions of WebSphere 8. This issue has been elevated to the LiveCycle engineers are they are working on a fix.

535

0

I'm seeing the same message in SystemErr.log when trying to use convertpdf. In SystemOut.log I get reindexImpl started IndexTransactionTracker. I'm thinking it might be the same or a related error because the SystemErr.log output is identical and because I'm using WebSphere 7.0.0.17. I'd be interested in any information available from the LiveCycle engineers regarding the issue above.

520

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I today finished installing on W2R2+WebSphere 8 LC ES4 with a similar error on XMLForm.exe. This link worked for me and my error was similar.

http://blogs.adobe.com/livecycle/2012/05/livecycle-xmlforms-native-process-and-websphere-global-secu...

522

0