Acrobat X, now SaveAs and Send do not work

[jjohnsonace]

Hi Everyone,

Yesterday, I installed Acrobat Reader X.

I have Acrobat Pro 9 and that's what I use to make my LiveCycle forms.

I have been using a standard Send button and a standard SaveAs button on my forms for months.

Now they don't work.

The Send button does not work at all.

The Saveas button cautions that I cannot save the form with its data. (Which is exactly what I want to do and exactly what it did before Acrobat X)

Any ideas?

My code for Save as is:

app.execMenuItem("SaveAs");

And my code (varies) for Send varies, but I do the usual mailto and subject stuff, plus:

event.target.submitForm({

cURL

: mail,

bEmpty

: true,

cSubmitAs

: "PDF",

cCharset

: "utf-8"

});

Thanks,

Joe

[Niall_O_Donovan · Accepted solution]

Hi Joe,

Is your form Reader Enabled?

See: http://assure.ly/etkFNU.

Niall

PS I appreciate that the title says Acrobat X, but the message says Acrobat Reader X.  To clarify the full version is Acrobat X, whereas the reader is Adobe Reader X.

[jjohnsonace]

Hi Niall,

Thanks for the reference. It is wonderful.

Yes...as usual, I was a bit vague. Let me explain.

I have Acrobat 9. I recently installed Acrobat Reader X.  So I have 9 (full) and X (just the Reader).

Prior to the install of X, I was always able to test my forms in Preview, in LCD. The Saveas and Send buttons always worked. (Note that this was long before I ever "extended" or "enabled" the form.) But with X installed, this no longer worked.

If I come all the way out of LCD and go into Acrobat and then extend the form and then test it...it is fine.

Sorry I was not clearer. Thanks again for the file. It is a fantastic job aid...reminiscent of your event-firing job aid.

Joe

[Niall_O_Donovan]

You are welcome Joe!

From memory, Adobe do not recommend that you have Acrobat and Reader installed on the same machine. I suspect that what is happening is that when you preview a form in LC Designer, Reader X is being used and not Acrobat 9. This would mean that there are certain features that would not be available.

I would recommend removing Reader X (maybe put that on another machine, if possible).

Good luck,

Niall