account limit

[kameturtle]

Hi,

On the lccs developer portal there used to be an 'update limit' button to allow you to change the monthly quota. It's not appearing anymore (for me anyway). Adobe support has been, er, less than quick in getting back to me about this so I'm wondering if anyone else out there has had the same issue? I can't believe it can be that difficult, but I'm stuck!

Thanks,

Graeme

[Former Community Member]

HI Graeme,

The limit for the "default" application is always free.  Just create another application via the developer portal, and you should be able to set the monthly limit.  Also, please make sure you are using a PPU commercial account -- the "Edit Monthly Limit" functionality is not available in a free account.

Hope this helps,

Fang

[kameturtle]

Hi,

Thanks, but I have a commercial account. It was running ok until I exceeded the limit. I know there was an update limit option because I have used it before. I simply wish to increase the limit again and I don't want to have to set up another account. Any idea where my Edit Monthly Limit option has gone?

Graeme

[Former Community Member]

Hi Graeme,

Any chance you could send a screenshot of what you're seeing (blur out the

private details, of course). I'd want to make sure you've got a commercial

account, and an app which can have a changeable limit.

Apologies for your inconvenience - we'll get to the bottom of it!

nigel

[kameturtle]

Hi,

There is an mage here...

http://www.bridgeonline.co.nz/files/jpg/lccs.jpg

It does look odd, because the myApplications shows myFirstApp with a $200 limit but the lower right corner says free account. I really do have a commercial account!

Anyway, thanks again for your help. No doubt I've messed something up along the way.

Graeme

[Raff_]

Graeme,

If you didn't do it already please send me or Nigel a private message with your account URL so that we can look at its state.

[Raff_]

Ok, I found some strange things in your account, but I have fixed them now.

Sorry for the inconvenience, and we'll go through our logs try to figure out what happened.

[kameturtle]

Thanks,

Everything is working now and I appreciate your speedy response.

Graeme

[Former Community Member]

Hi Raff,

I have had the same exact problem.  I remember upgrading to a commercial account.  And my expectation is that once my free default account reaches its limit that my account is automatically switched over to the other account which I control the limits for (set to $100/month right now)

What am I doing wrong?  Please help!  I am getting more and more users on my production site and they have not been able to text or voice chat for the past 2-4 days!  Help!!!

[ email address removed by forum host ]

[Former Community Member]

Hi there,

Are you sure you're having exactly the same problem? Could you please

send us a screenshot (as Graeme did)?

I think your expectation may be incorrect here - there's no automatic

switching from free applications to paid applications (how would we know

what rooms to send them to?). Check out the tutorial here :

http://blip.tv/file/2666846 .

What you need to do is create rooms in your paid applications (the

$100/month), and send your users to those rooms. Your free, default

application (and other apps you've set the limit to $0 on) draw their usage

from your $15/month free quota, and is meant for you to use for developing

your app, not for deploying to customers. You have to explicitly add rooms

to a paid app, and send your users there, when you're building apps that

will exceed your $15/month free quota.

The steps should be pretty easy - take a room you're already sending folks

to, and choose "Template...". From there, create a new application, and add

a bunch of rooms to the app (or programmatically provision rooms from that

app using the server integration libraries). Simply set your monthly limit

for that app to $100, and make sure your users are using the rooms there,

and you should be back in business.

hope that helps!

nigel

[Raff_]

If you still have problem please send us your account URL.

[Former Community Member]

ok so maybe not exactly the same problem

i have already created a room in my paid application in the past

so 3 questions

1) how do I control which room I send users to from my website?  From what I remember the engineer telling me, we only use the account URL from the web to control what LCCS account application gets used in which the users would automatically get an appropriate room created.  I couldn't find any settings within my LCCS account to control what application actually gets invoked so figured that the LCCS system account was smart enough to use the default application first then the paid application otherwise when quota was exceeded

2) my paid application can allow for how many concurrent users?  I have a need for many concurrent users

3) I would like to send my account URL to you Raff... but not publicly... how do I privately send this to you?

[Raff_]

1) you actually control what room your application connects to.

You use the account URL to manage your account (create new rooms, delete them, etc.) but when your Flash application connects to the service it uses a "room URL" (account/room). You just need to make sure that "production" rooms are created in the paid application.

2) paid applications don't have any limit on the number of users, but you'll pay more the more users connect to them.

3) click on my icon and look at the Action "menu" on the right side. There is a "send private message" button. You can also send an email to lccs@adobe.com

[Former Community Member]

I'm still unclear.  In the Flex code that compiles into our swf, can you give me more details on how our website should be invoking the LCCS service with a "room URL".  As far as I know, we used the account URL above and so it's unclear to me how the room connection is made given your statements.  I thought new rooms were created for each set of users who connect under the paid LCCS application.  And what I'm confused about is when you have multiple applications in LCCS account (default and one paid), how the URL can resolve to using the correct application (I guess I want paid)

For example, in my default application there are many many rooms listed because my website users (when connecting) cause the automatic creation of a new room I thought

[Former Community Member]

I'll take a stab at the 3 questions :

1) It sounds as though you should have your engineer come to the forums - there's no "automatically" joining a room - each Flex app that connects to us must specify a roomURL, which is in the format of https://connectnow.acrobat.com/<accountName>/<roomName>. For example, in your case, https://connectnow.acrobat.com/<yourAccountName>/tawkabout would be used to send a user into a room which has your $100 limit set. This URL is in the code of the Flex application itself - ConnectSession.roomURL = <yourRoomURL>. I'd be willing to bet your code is pointing to myFirstRoom, which is a room in the default application, which is always free.

2) There's no enforced limit.

3) I don't see how sending anyone your account URL will help. You need to have your engineer modify the code of the Flex application to point users at the appropriate room.

I'll respond to your next post in another post.

nigel

[Former Community Member]

Let me clarify -

We definitely don't automatically create rooms for you. You manage rooms in the portal, or by creating on the fly them via your server code. When you create those rooms, you choose the application in which they are created (again, whether through the portal, or via the second parameter of accountManager.createRoom() on your server).

So, it's up to you to know what rooms you have in which applications - again, the room URL you use in your Flex app takes the format of https://connectnow.acrobat.com/<yourAccountName>/<roomName>; - there's no application in it - we just assume you know which application your room is in.

  It really seems as though you need to talk to your engineer and perhaps have him post here. If you're seeing lots and lots of rooms in your default app, it probably means he's generating those rooms on the fly from server code, but not passing the application name that he wants the room to be in.

Hope this clears it up!

  nigel

[Former Community Member]

that's exactly what I'm seeing Nigel... lots and lots of rooms in my

default app--- was wondering why that was... but if we're generating

rooms on the fly from server code how does LCCS know which application

to use to create these rooms in? I guess it just uses the default

limited free application

Thanks for the information... I'll investigate further with some

technical help... appreciate the prompt responses!

Eddy

[Former Community Member]

The second parameter of createRoom() you must be using is for specifying the name of the application that you want the room to be created in.

nigel

[Former Community Member]

Hi nigel, this was the key... feeding the application name into

createRoom()... we fixed the issue... thanks!

[Former Community Member]

Hey, anything I can do to help customers pay is great for us =). Thanks for

sticking with it.

nigel