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Unable to view documents through Adobe Reader


Not applicable

The following are the softwares which we have installed.

1. Adobe Reader - 7.07

2. Adobe Acrobat Professional - 7.0

3. Adobe LiveCycle Designer 7.1

4. Adobe LiveCycle Forms 7.2.2

5. Adobe LiveCycle Form Manager 7.2.2

6. Adobe LiveCycle Workflow - 7.2.2

7. Adobe LiveCycle Reader Extensions 7.2.2

8. Adobe LiveCycle Policy Server 7.2

We have performed Turnkey installation on all the above mentioned softwares.

We are facing some issues in viewing the policy documents through Adobe Reader.

We have created a Policy through the Policy Server. Then using Adobe Acrobat Professional we added this policy to a document.

But when we try to view the policy added document through Adobe Reader, it is throwing the following error.

"You are attempting to connect to a policy server using an insecure protocol. The connection attempt has been cancelled. Please contact an administrator for assistance".

In one of the installation documents of LiveCycle products, it is given that we need to enable the SSL while running the Configuration Manager. But since we have done Turnkey installation the SSL enabling option did not appear in the installation wizard.

Can someone please let me know how to enable the SSL using Turnkey installation.


0 Replies


Not applicable
There's a document up on devnet that talks about setting up SSL on Jboss.

You need to make sure that the cert you use generates no warnings when you hit JBoss using HTTPS in IE before you try it in Reader. If your cert generates warnings it won't work with Reader.


Adobe Systems


Not applicable
We have the same problem like Suraj.

Before, we use APS 7.0.2 and work smoothly.

After we upgrade it to APS 7.2.2, the situation changes.

We have tried the https and generate aps.keystore to the SSL.

But when I opened the PDF with policy, I can pass the authentication.

But after the authentication, it will show "An error occurred while performing this operation. Please contact an administrator if this problem continues"

How should I do?



Not applicable
Hi Chris,

I have added SSL to the Jboss as mentioned in the link which you have sent.

The certifacte runs fine without any warnings. But when i try to open the document throgh Adobe Reader i am getting same message again.

"You are attempting to connect to a policy server using an insecure protocol. The connection attempt has been cancelled. Please contact an administrator for assistance".

Please let me know if there are still any configurations to be done.



Level 4
The guide Chris mentioned talks about setting up SSL, but you need to import the certificate into the "trusted root CA" store in Internet Options on every machine which will open the document.<br /><br />You probably have got the SSL set up correctly, but just to emphasise there should be absolutely no warnings what-so-ever in IE when you hit the https://hostname:8443 address -after- closing and reopening the browser, and it should show the Padlock symbol to indicate the SSL is on. In my experience this means that the first part of the CN must be the exact hostname which you will access the server to avoid the "cert doesn't belong to this host" error which will appear in addition to the "untrusted CA" error.<br /><br />And if you are using the server in production where clients may not have permission to add trusted root CA's then you will need to use a proper SSL certificate. This guide worked for me:<br /><br /><br /><br />(p.s. I'd recommend NOT using any symbols in the keystore password, or you may have to change it to get it running with JBoss)<br /><br />______________________<br /><br />Once you are absolutely sure the SSL is spot on, this is the step which you may have missed:<br /><br />On the Policy Server administration panel, go to "Configuration" -> "Server Configuration", then update the base url. It should look like:<br /><br />https://<cn_on_ssl_cert>:8443<br /><br />Once you've updated that address, you will need to reapply any policies, since the server address is stored in the PDF document itself. Don't forget to update the policy server address in Acrobat too.<br /><br />Hope that helps,<br /><br />Robert