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Problem using the PDF Printer driver in LC ES 8.2

Not applicable
Hi all,

I have a problem making the PDF Generator Printer driver work. I am able to print a document, and it is successfully converted to pdf, but the send email service fails. The error message is:



2008-08-27 15:22:21,671 INFO [com.adobe.ipp.pdfgclient.ResponseGenerator] ALC-PDG-006-017-Refetched the email configuration details from provider.email_sendmail_service after 5 minutes.

2008-08-27 15:22:21,671 INFO [STDOUT] java.lang.Exception: 40002

2008-08-27 15:22:21,671 INFO [STDOUT] at com.adobe.ipp.pdfgclient.EmailSender.send(EmailSender.java:135)

2008-08-27 15:22:21,671 INFO [STDOUT] at com.adobe.ipp.pdfgclient.ResponseGenerator.sendmail(ResponseGenerator.java:154)

2008-08-27 15:22:21,671 INFO [STDOUT] at com.adobe.ipp.pdfgclient.ResponseGenerator.sendResponse(ResponseGenerator.java:95)

2008-08-27 15:22:21,671 INFO [STDOUT] at com.adobe.ipp.pdfgclient.JobIdPoller.run(JobIdPoller.java:94)

2008-08-27 15:22:21,671 INFO [STDOUT] at java.util.TimerThread.mainLoop(Timer.java:512)

2008-08-27 15:22:21,671 INFO [STDOUT] at java.util.TimerThread.run(Timer.java:462)



I tried with two different mail servers, with same result. I have configured both EmailService: 1.0 and SendEmailService: 1.0 . Has anyone encountered this error before?
13 Replies
jurajurbanke
Level 1
Level 1
Hello!



Try to configure the provider.email_sendmail_service: 1.0 instead of the two mentioned e-mail services. You can do it from the adminui (Home > Services > Applications and Services > Service Management), under Configuration tab of the service.



In the log file you can see that the application server is trying to reach that service... 🙂
aoatak
Level 4
Level 4
Hi,

I have configured provider.email_sendmail_service: 1.0 service according to our mail server. And also I have configured print driver on client with a user which is synchronized with our directory. But I cant receive the converted pdf as email; I get the following:



2008-11-24 18:01:15,171 INFO [com.adobe.ipp.pdfgclient.PsToPDF] ALC-PDG-001-000-Submitted : review.txt - Notepad IPPJob ID cf3bb155c0a8021c0000000013f1c773

2008-11-24 18:01:15,203 INFO [com.adobe.pdfg.DistillerImpl] ALC-PDG-001-000-

Job ID for the submitted createPDF job =ipp.ps251ac9-4cb1e5-412c5b-9ec173-b0cd7e-2e7462

2008-11-24 18:01:15,234 INFO [com.adobe.pdfg.DistillerImpl] ALC-PDG-001-024-ipp.ps: Time Job Submitted: 11/24/08 6:01 PM

2008-11-24 18:01:15,234 INFO [com.adobe.pdfg.DistillerImpl] ALC-PDG-001-016-ipp.ps: Job Type: Convert to PDF

2008-11-24 18:01:15,234 INFO [com.adobe.pdfg.DistillerImpl] ALC-PDG-001-017-ipp.ps: Job Submitted by User: oguzatak

2008-11-24 18:01:15,421 INFO [com.adobe.pdfg.DistillerImpl] ALC-PDG-001-008-Begin PS/EPS/PRN to PDF Conversion

2008-11-24 18:01:15,828 INFO [com.adobe.pdfg.DistillerImpl] ALC-PDG-001-009-END PS/EPS/PRN to PDF Conversion

2008-11-24 18:01:15,828 INFO [com.adobe.pdfg.DistillerImpl] ALC-PDG-001-027-ipp.ps: Job Completion Status: Succeeded

2008-11-24 18:01:15,828 INFO [com.adobe.pdfg.DistillerImpl] ALC-PDG-001-025-ipp.ps: Time Job Completed: 11/24/08 6:01 PM

2008-11-24 18:01:15,828 INFO [com.adobe.pdfg.DistillerImpl] ALC-PDG-001-026-ipp.ps: Time of Job Execution: 625 ms

2008-11-24 18:01:16,328 INFO [com.adobe.ipp.pdfgclient.ResponseGenerator] ALC-PDG-006-017-Refetched the email configuration details from provider.email_sendmail_service after 5 minutes.

2008-11-24 18:01:16,515 INFO [com.adobe.ipp.pdfgclient.EmailSender] EmailSender error : 550 The address is not valid.



2008-11-24 18:01:16,515 INFO [STDOUT] java.lang.Exception: 550 The address is not valid.

2008-11-24 18:01:16,515 INFO [STDOUT] at com.adobe.ipp.pdfgclient.EmailSender.send(EmailSender.java:247)

2008-11-24 18:01:16,515 INFO [STDOUT] at com.adobe.ipp.pdfgclient.ResponseGenerator.sendmail(ResponseGenerator.java:154)

2008-11-24 18:01:16,515 INFO [STDOUT] at com.adobe.ipp.pdfgclient.ResponseGenerator.sendResponse(ResponseGenerator.java:95)

2008-11-24 18:01:16,515 INFO [STDOUT] at com.adobe.ipp.pdfgclient.JobIdPoller.run(JobIdPoller.java:94)

2008-11-24 18:01:16,515 INFO [STDOUT] at java.util.TimerThread.mainLoop(Timer.java:512)

2008-11-24 18:01:16,515 INFO [STDOUT] at java.util.TimerThread.run(Timer.java:462)



I have double checked the users credential for smtp user.
pguerett
Level 10
Level 10
Can you send an email from the sendmail service inside of LiveCycle?
aoatak
Level 4
Level 4
Hi Paul,

I edited "SendEmailService: 1.0" service configuration with the same SMTP host, username and password and be able to send the email. But I still cannot send the email after PDF Generation.

Thanks



Oguz
pguerett
Level 10
Level 10
I want to test to see if the sendmail service is setup correctly. From a new process map use the SendMail service and see if it will generate an email for you.
aoatak
Level 4
Level 4
Hi,

In a new process I tried using SendEmailService and it succeeded. Are you pointing to another service?
pguerett
Level 10
Level 10
Nope that menas that the email service is set up correctly. PDF/G uses that service to send the emails around. Now go into adminui and locate the User Manager. Find the user record in the User Manager and validate that the address contained in the User record is the correct one. It uses that address to send the email to that user.
aoatak
Level 4
Level 4
From the adminui I checked the email of the user, which is synced from AD, and it is correct too. Actually it should be able to email to this user.
pguerett
Level 10
Level 10
Do you have virus scan software running on that server. Is it possible that something is blocking the sending of the mail?
aoatak
Level 4
Level 4
Unfortunately no virus scan software is installed.
combustionj
Level 1
Level 1

I also ran into the "java.lang.exception:  400002" exception when testing the PDFG IPP printer (conversion to PDF succeeds but sending of email fails).  I discovered that it was not the "sendmail" service that needed to be configured but a service named "Email: 1.0".  This service allows you to configured both SMTP and POP3 settings along with a return email address and an email address for failed sent messages.  I will be logging a bug against documentation so this is clear in future releases.

YogLC
Level 4
Level 4

I tested PDF Generator ES2 Network Printer client successfully using LiveCycle ES2 :

Note 1.

You have to 'Configure provider.email_sendmail_service.
Admin Console: Home > Services > Applications and Services > Service Management > Configure provider.email_sendmail_service

SMTP HOST= yoursmtp-server-here

Note 2.

The user selected during  (Installing the PDF Generator ES2 Network Printer client)  'Configure Internet Port screen'

e.g. administrator should have valid email address

To set the email address:
Admin Console> Home > Settings > User Management > Users and GroupsUser>administrator

email = set-valid-email-here

Thanks

YogLC