Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
BedrockMission!

Learn More

View all

Sign in to view all badges

Problem using the PDF Printer driver in LC ES 8.2

Avatar

27-08-2008

Hi all,

I have a problem making the PDF Generator Printer driver work. I am able to print a document, and it is successfully converted to pdf, but the send email service fails. The error message is:



2008-08-27 15:22:21,671 INFO [com.adobe.ipp.pdfgclient.ResponseGenerator] ALC-PDG-006-017-Refetched the email configuration details from provider.email_sendmail_service after 5 minutes.

2008-08-27 15:22:21,671 INFO [STDOUT] java.lang.Exception: 40002

2008-08-27 15:22:21,671 INFO [STDOUT] at com.adobe.ipp.pdfgclient.EmailSender.send(EmailSender.java:135)

2008-08-27 15:22:21,671 INFO [STDOUT] at com.adobe.ipp.pdfgclient.ResponseGenerator.sendmail(ResponseGenerator.java:154)

2008-08-27 15:22:21,671 INFO [STDOUT] at com.adobe.ipp.pdfgclient.ResponseGenerator.sendResponse(ResponseGenerator.java:95)

2008-08-27 15:22:21,671 INFO [STDOUT] at com.adobe.ipp.pdfgclient.JobIdPoller.run(JobIdPoller.java:94)

2008-08-27 15:22:21,671 INFO [STDOUT] at java.util.TimerThread.mainLoop(Timer.java:512)

2008-08-27 15:22:21,671 INFO [STDOUT] at java.util.TimerThread.run(Timer.java:462)



I tried with two different mail servers, with same result. I have configured both EmailService: 1.0 and SendEmailService: 1.0 . Has anyone encountered this error before?

Replies

Avatar

Avatar
Level 1
jurajurbanke
Level 1

Likes

0 likes

Total Posts

6 posts

Correct Reply

0 solutions
View profile

Avatar
Level 1
jurajurbanke
Level 1

Likes

0 likes

Total Posts

6 posts

Correct Reply

0 solutions
View profile
jurajurbanke
Level 1

26-09-2008

Hello!



Try to configure the provider.email_sendmail_service: 1.0 instead of the two mentioned e-mail services. You can do it from the adminui (Home > Services > Applications and Services > Service Management), under Configuration tab of the service.



In the log file you can see that the application server is trying to reach that service... 🙂

Avatar

Avatar
Boost 1
Level 4
aoatak
Level 4

Like

1 like

Total Posts

105 posts

Correct Reply

0 solutions
Top badges earned
Boost 1
View profile

Avatar
Boost 1
Level 4
aoatak
Level 4

Like

1 like

Total Posts

105 posts

Correct Reply

0 solutions
Top badges earned
Boost 1
View profile
aoatak
Level 4

24-11-2008

Hi,

I have configured provider.email_sendmail_service: 1.0 service according to our mail server. And also I have configured print driver on client with a user which is synchronized with our directory. But I cant receive the converted pdf as email; I get the following:



2008-11-24 18:01:15,171 INFO [com.adobe.ipp.pdfgclient.PsToPDF] ALC-PDG-001-000-Submitted : review.txt - Notepad IPPJob ID cf3bb155c0a8021c0000000013f1c773

2008-11-24 18:01:15,203 INFO [com.adobe.pdfg.DistillerImpl] ALC-PDG-001-000-

Job ID for the submitted createPDF job =ipp.ps251ac9-4cb1e5-412c5b-9ec173-b0cd7e-2e7462

2008-11-24 18:01:15,234 INFO [com.adobe.pdfg.DistillerImpl] ALC-PDG-001-024-ipp.ps: Time Job Submitted: 11/24/08 6:01 PM

2008-11-24 18:01:15,234 INFO [com.adobe.pdfg.DistillerImpl] ALC-PDG-001-016-ipp.ps: Job Type: Convert to PDF

2008-11-24 18:01:15,234 INFO [com.adobe.pdfg.DistillerImpl] ALC-PDG-001-017-ipp.ps: Job Submitted by User: oguzatak

2008-11-24 18:01:15,421 INFO [com.adobe.pdfg.DistillerImpl] ALC-PDG-001-008-Begin PS/EPS/PRN to PDF Conversion

2008-11-24 18:01:15,828 INFO [com.adobe.pdfg.DistillerImpl] ALC-PDG-001-009-END PS/EPS/PRN to PDF Conversion

2008-11-24 18:01:15,828 INFO [com.adobe.pdfg.DistillerImpl] ALC-PDG-001-027-ipp.ps: Job Completion Status: Succeeded

2008-11-24 18:01:15,828 INFO [com.adobe.pdfg.DistillerImpl] ALC-PDG-001-025-ipp.ps: Time Job Completed: 11/24/08 6:01 PM

2008-11-24 18:01:15,828 INFO [com.adobe.pdfg.DistillerImpl] ALC-PDG-001-026-ipp.ps: Time of Job Execution: 625 ms

2008-11-24 18:01:16,328 INFO [com.adobe.ipp.pdfgclient.ResponseGenerator] ALC-PDG-006-017-Refetched the email configuration details from provider.email_sendmail_service after 5 minutes.

2008-11-24 18:01:16,515 INFO [com.adobe.ipp.pdfgclient.EmailSender] EmailSender error : 550 The address is not valid.



2008-11-24 18:01:16,515 INFO [STDOUT] java.lang.Exception: 550 The address is not valid.

2008-11-24 18:01:16,515 INFO [STDOUT] at com.adobe.ipp.pdfgclient.EmailSender.send(EmailSender.java:247)

2008-11-24 18:01:16,515 INFO [STDOUT] at com.adobe.ipp.pdfgclient.ResponseGenerator.sendmail(ResponseGenerator.java:154)

2008-11-24 18:01:16,515 INFO [STDOUT] at com.adobe.ipp.pdfgclient.ResponseGenerator.sendResponse(ResponseGenerator.java:95)

2008-11-24 18:01:16,515 INFO [STDOUT] at com.adobe.ipp.pdfgclient.JobIdPoller.run(JobIdPoller.java:94)

2008-11-24 18:01:16,515 INFO [STDOUT] at java.util.TimerThread.mainLoop(Timer.java:512)

2008-11-24 18:01:16,515 INFO [STDOUT] at java.util.TimerThread.run(Timer.java:462)



I have double checked the users credential for smtp user.

Avatar

Avatar
Boost 500
Level 10
pguerett
Level 10

Likes

612 likes

Total Posts

7,689 posts

Correct Reply

692 solutions
Top badges earned
Boost 500
Boost 50
Boost 5
Boost 3
Boost 250
View profile

Avatar
Boost 500
Level 10
pguerett
Level 10

Likes

612 likes

Total Posts

7,689 posts

Correct Reply

692 solutions
Top badges earned
Boost 500
Boost 50
Boost 5
Boost 3
Boost 250
View profile
pguerett
Level 10

24-11-2008

Can you send an email from the sendmail service inside of LiveCycle?

Avatar

Avatar
Boost 1
Level 4
aoatak
Level 4

Like

1 like

Total Posts

105 posts

Correct Reply

0 solutions
Top badges earned
Boost 1
View profile

Avatar
Boost 1
Level 4
aoatak
Level 4

Like

1 like

Total Posts

105 posts

Correct Reply

0 solutions
Top badges earned
Boost 1
View profile
aoatak
Level 4

25-11-2008

Hi Paul,

I edited "SendEmailService: 1.0" service configuration with the same SMTP host, username and password and be able to send the email. But I still cannot send the email after PDF Generation.

Thanks



Oguz

Avatar

Avatar
Boost 500
Level 10
pguerett
Level 10

Likes

612 likes

Total Posts

7,689 posts

Correct Reply

692 solutions
Top badges earned
Boost 500
Boost 50
Boost 5
Boost 3
Boost 250
View profile

Avatar
Boost 500
Level 10
pguerett
Level 10

Likes

612 likes

Total Posts

7,689 posts

Correct Reply

692 solutions
Top badges earned
Boost 500
Boost 50
Boost 5
Boost 3
Boost 250
View profile
pguerett
Level 10

25-11-2008

I want to test to see if the sendmail service is setup correctly. From a new process map use the SendMail service and see if it will generate an email for you.

Avatar

Avatar
Boost 1
Level 4
aoatak
Level 4

Like

1 like

Total Posts

105 posts

Correct Reply

0 solutions
Top badges earned
Boost 1
View profile

Avatar
Boost 1
Level 4
aoatak
Level 4

Like

1 like

Total Posts

105 posts

Correct Reply

0 solutions
Top badges earned
Boost 1
View profile
aoatak
Level 4

25-11-2008

Hi,

In a new process I tried using SendEmailService and it succeeded. Are you pointing to another service?

Avatar

Avatar
Boost 500
Level 10
pguerett
Level 10

Likes

612 likes

Total Posts

7,689 posts

Correct Reply

692 solutions
Top badges earned
Boost 500
Boost 50
Boost 5
Boost 3
Boost 250
View profile

Avatar
Boost 500
Level 10
pguerett
Level 10

Likes

612 likes

Total Posts

7,689 posts

Correct Reply

692 solutions
Top badges earned
Boost 500
Boost 50
Boost 5
Boost 3
Boost 250
View profile
pguerett
Level 10

25-11-2008

Nope that menas that the email service is set up correctly. PDF/G uses that service to send the emails around. Now go into adminui and locate the User Manager. Find the user record in the User Manager and validate that the address contained in the User record is the correct one. It uses that address to send the email to that user.

Avatar

Avatar
Boost 1
Level 4
aoatak
Level 4

Like

1 like

Total Posts

105 posts

Correct Reply

0 solutions
Top badges earned
Boost 1
View profile

Avatar
Boost 1
Level 4
aoatak
Level 4

Like

1 like

Total Posts

105 posts

Correct Reply

0 solutions
Top badges earned
Boost 1
View profile
aoatak
Level 4

26-11-2008

From the adminui I checked the email of the user, which is synced from AD, and it is correct too. Actually it should be able to email to this user.

Avatar

Avatar
Boost 500
Level 10
pguerett
Level 10

Likes

612 likes

Total Posts

7,689 posts

Correct Reply

692 solutions
Top badges earned
Boost 500
Boost 50
Boost 5
Boost 3
Boost 250
View profile

Avatar
Boost 500
Level 10
pguerett
Level 10

Likes

612 likes

Total Posts

7,689 posts

Correct Reply

692 solutions
Top badges earned
Boost 500
Boost 50
Boost 5
Boost 3
Boost 250
View profile
pguerett
Level 10

26-11-2008

Do you have virus scan software running on that server. Is it possible that something is blocking the sending of the mail?