Problem using the PDF Printer driver in LC ES 8.2

[#1]

Hi all,

I have a problem making the PDF Generator Printer driver work. I am able to print a document, and it is successfully converted to pdf, but the send email service fails. The error message is:



2008-08-27 15:22:21,671 INFO [com.adobe.ipp.pdfgclient.ResponseGenerator] ALC-PDG-006-017-Refetched the email configuration details from provider.email_sendmail_service after 5 minutes.

2008-08-27 15:22:21,671 INFO [STDOUT] java.lang.Exception: 40002

2008-08-27 15:22:21,671 INFO [STDOUT] at com.adobe.ipp.pdfgclient.EmailSender.send(EmailSender.java:135)

2008-08-27 15:22:21,671 INFO [STDOUT] at com.adobe.ipp.pdfgclient.ResponseGenerator.sendmail(ResponseGenerator.java:154)

2008-08-27 15:22:21,671 INFO [STDOUT] at com.adobe.ipp.pdfgclient.ResponseGenerator.sendResponse(ResponseGenerator.java:95)

2008-08-27 15:22:21,671 INFO [STDOUT] at com.adobe.ipp.pdfgclient.JobIdPoller.run(JobIdPoller.java:94)

2008-08-27 15:22:21,671 INFO [STDOUT] at java.util.TimerThread.mainLoop(Timer.java:512)

2008-08-27 15:22:21,671 INFO [STDOUT] at java.util.TimerThread.run(Timer.java:462)



I tried with two different mail servers, with same result. I have configured both EmailService: 1.0 and SendEmailService: 1.0 . Has anyone encountered this error before?

[#2]

Hello!



Try to configure the provider.email_sendmail_service: 1.0 instead of the two mentioned e-mail services. You can do it from the adminui (Home > Services > Applications and Services > Service Management), under Configuration tab of the service.



In the log file you can see that the application server is trying to reach that service... 🙂

[#3]

Hi,

I have configured provider.email_sendmail_service: 1.0 service according to our mail server. And also I have configured print driver on client with a user which is synchronized with our directory. But I cant receive the converted pdf as email; I get the following:



2008-11-24 18:01:15,171 INFO [com.adobe.ipp.pdfgclient.PsToPDF] ALC-PDG-001-000-Submitted : review.txt - Notepad IPPJob ID cf3bb155c0a8021c0000000013f1c773

2008-11-24 18:01:15,203 INFO [com.adobe.pdfg.DistillerImpl] ALC-PDG-001-000-

Job ID for the submitted createPDF job =ipp.ps251ac9-4cb1e5-412c5b-9ec173-b0cd7e-2e7462

2008-11-24 18:01:15,234 INFO [com.adobe.pdfg.DistillerImpl] ALC-PDG-001-024-ipp.ps: Time Job Submitted: 11/24/08 6:01 PM

2008-11-24 18:01:15,234 INFO [com.adobe.pdfg.DistillerImpl] ALC-PDG-001-016-ipp.ps: Job Type: Convert to PDF

2008-11-24 18:01:15,234 INFO [com.adobe.pdfg.DistillerImpl] ALC-PDG-001-017-ipp.ps: Job Submitted by User: oguzatak

2008-11-24 18:01:15,421 INFO [com.adobe.pdfg.DistillerImpl] ALC-PDG-001-008-Begin PS/EPS/PRN to PDF Conversion

2008-11-24 18:01:15,828 INFO [com.adobe.pdfg.DistillerImpl] ALC-PDG-001-009-END PS/EPS/PRN to PDF Conversion

2008-11-24 18:01:15,828 INFO [com.adobe.pdfg.DistillerImpl] ALC-PDG-001-027-ipp.ps: Job Completion Status: Succeeded

2008-11-24 18:01:15,828 INFO [com.adobe.pdfg.DistillerImpl] ALC-PDG-001-025-ipp.ps: Time Job Completed: 11/24/08 6:01 PM

2008-11-24 18:01:15,828 INFO [com.adobe.pdfg.DistillerImpl] ALC-PDG-001-026-ipp.ps: Time of Job Execution: 625 ms

2008-11-24 18:01:16,328 INFO [com.adobe.ipp.pdfgclient.ResponseGenerator] ALC-PDG-006-017-Refetched the email configuration details from provider.email_sendmail_service after 5 minutes.

2008-11-24 18:01:16,515 INFO [com.adobe.ipp.pdfgclient.EmailSender] EmailSender error : 550 The address is not valid.



2008-11-24 18:01:16,515 INFO [STDOUT] java.lang.Exception: 550 The address is not valid.

2008-11-24 18:01:16,515 INFO [STDOUT] at com.adobe.ipp.pdfgclient.EmailSender.send(EmailSender.java:247)

2008-11-24 18:01:16,515 INFO [STDOUT] at com.adobe.ipp.pdfgclient.ResponseGenerator.sendmail(ResponseGenerator.java:154)

2008-11-24 18:01:16,515 INFO [STDOUT] at com.adobe.ipp.pdfgclient.ResponseGenerator.sendResponse(ResponseGenerator.java:95)

2008-11-24 18:01:16,515 INFO [STDOUT] at com.adobe.ipp.pdfgclient.JobIdPoller.run(JobIdPoller.java:94)

2008-11-24 18:01:16,515 INFO [STDOUT] at java.util.TimerThread.mainLoop(Timer.java:512)

2008-11-24 18:01:16,515 INFO [STDOUT] at java.util.TimerThread.run(Timer.java:462)



I have double checked the users credential for smtp user.

[#4]

Can you send an email from the sendmail service inside of LiveCycle?

[#5]

Hi Paul,

I edited "SendEmailService: 1.0" service configuration with the same SMTP host, username and password and be able to send the email. But I still cannot send the email after PDF Generation.

Thanks



Oguz

[#6]

I want to test to see if the sendmail service is setup correctly. From a new process map use the SendMail service and see if it will generate an email for you.

[#7]

Hi,

In a new process I tried using SendEmailService and it succeeded. Are you pointing to another service?

[#8]

Nope that menas that the email service is set up correctly. PDF/G uses that service to send the emails around. Now go into adminui and locate the User Manager. Find the user record in the User Manager and validate that the address contained in the User record is the correct one. It uses that address to send the email to that user.

[#9]

From the adminui I checked the email of the user, which is synced from AD, and it is correct too. Actually it should be able to email to this user.

[#10]

Do you have virus scan software running on that server. Is it possible that something is blocking the sending of the mail?