Log on to Policy Server

[Former Community Member]

Hi,



I've been trying to log in into policy server, but I received an issue with the user name and the password.



the password and the user name that I use is "Administrator" and "password"



Does anybody have an idea?



Thanks,

[Former Community Member]

I am also experiencing the same problem.

Anyone with a solution?

[Former Community Member]

Dag,



i could resolve this issue changing the settings of my pc; I mean the configuration must be in English and select the united states like a default country.



if you need more information, contact me!

[Former Community Member]

I've tried that, changing everything to US and redoing the installation: without succes, I'm still getting the same errors.



The bootstraploader already throws errors during installation, even before EDCwebapp is deployed.



This is the error I get from the bootstrapdb.log



setClasspath: duration 18836137 minutes 21 seconds



createDBSchema:

[java] Running in same VM Executing 'com.adobe.edc.install.EDCInstall' with arguments:

'initdb'

'C:\Adobe\LiveCycle\PolicyServer/install/jndi.properties'



The ' characters around the executable and arguments are

not part of the command.



[java] java.lang.ExceptionInInitializerError

createDBSchema: duration 36 seconds



loadConfig:

[java] Executing 'C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\LRE1.tmp\jre\bin\java.exe' with arguments:

'-classpath'

'C:\Adobe\LiveCycle\PolicyServer\install\AdobeCSAUtils.jar;C:\Adobe\LiveCycle\PolicyServer\install\edc-install-client.jar;C:\Adobe\LiveCycle\PolicyServer\install\edc-module.jar;C:\Adobe\LiveCycle\PolicyServer\install\edc-server-spi.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\client\avalon-framework.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\client\concurrent.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\client\getopt.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\client\gnu-regexp.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\client\jacorb.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\client\jboss-client.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\client\jboss-common-client.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\client\jboss-iiop-client.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\client\jboss-j2ee.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\client\jboss-jaas.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\client\jboss-jsr77-client.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\client\jboss-net-client.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\client\jboss-system-client.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\client\jboss-transaction-client.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\client\jbossall-client.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\client\jbosscx-client.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\client\jbossha-client.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\client\jbossmq-client.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\client\jbosssx-client.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\client\jcert.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\client\jmx-client.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\client\jmx-connector-client-factory.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\client\jmx-ejb-connector-client.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\client\jmx-invoker-adaptor-client.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\client\jmx-rmi-connector-client.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\client\jnet.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\client\jnp-client.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\client\jsse.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\client\log4j.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\client\xdoclet-module-jboss-net.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\lib\commons-httpclient.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\lib\commons-logging.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\lib\concurrent.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\lib\dom4j.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\lib\getopt.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\lib\gnu-regexp.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\lib\jboss-common.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\lib\jboss-jmx.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\lib\jboss-system.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\lib\log4j-boot.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\lib\webdavlib.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\lib\xercesImpl.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\lib\xml-apis.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\server\all\lib\activation.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\server\all\lib\asn1.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\server\all\lib\autonumber-plugin.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\server\all\lib\avalon-framework.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\server\all\lib\bcel.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\server\all\lib\bindingservice-plugin.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\server\all\lib\bsh-core-1.3.0.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\server\all\lib\bsh-deployer.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\server\all\lib\commons-logging.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\server\all\lib\db2jcc.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\server\all\lib\db2jcc_license_cu.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\server\all\lib\edc-server-spi.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\server\all\lib\hsqldb-plugin.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\server\all\lib\hsqldb.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\server\all\lib\jacorb.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\server\all\lib\jax-qname.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\server\all\lib\jboss-cache.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\server\all\lib\jboss-common-jdbc-wrapper.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\server\all\lib\jboss-iiop.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\server\all\lib\jboss-j2ee.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\server\all\lib\jboss-jaas.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\server\all\lib\jboss-jsr77.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\server\all\lib\jboss-management.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\server\all\lib\jboss-monitoring.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\server\all\lib\jboss-transaction.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\server\all\lib\jboss.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\server\all\lib\jbossha.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\server\all\lib\jbossmq.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\server\all\lib\jbosssx.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\server\all\lib\jcert.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\server\all\lib\jcsi_base.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\server\all\lib\jcsi_jce.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\server\all\lib\jcsi_krb.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\server\all\lib\jcsi_krb_jaas.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\server\all\lib\jcsi_license.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\server\all\lib\jcsi_provider.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\server\all\lib\jgroups.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\server\all\lib\jmx-adaptor-plugin.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\server\all\lib\jnet.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\server\all\lib\jnpserver.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\server\all\lib\jpl-pattern.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\server\all\lib\jpl-util.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\server\all\lib\jsafe.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\server\all\lib\jsafeJCE.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\server\all\lib\jsse.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\server\all\lib\log4j.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\server\all\lib\mail-plugin.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\server\all\lib\mail.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\server\all\lib\mysql-connector-java.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\server\all\lib\nls_charset12.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\server\all\lib\ojdbc14.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\server\all\lib\properties-plugin.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-3.2.5\server\all\lib\scheduler-plugin-example.jar;C:\Adobe\LiveCycle\PolicyServer\jboss-

[Former Community Member]

Hi

I can't log on either. The default country is US. Keyboard is US (regioanal settings) I even choose the wizard in English. Same result.



Can't log on with administrator / password



What do you mean by:

"I mean the configuration must be in English"

[Former Community Member]

michael,



i'm refering to the settings of the pc, anyway i send you an email that i receive about this error. Adobe helped with this, maybe can help you.



First thing to check is to see if MySql is running in the Service (Control Panel) If it is running then you need to check is to see if the tables were created correctly during the bootstrap processes. To check the database open the command prompt top C:\MySql\bin directory and use the following commands:



C:\MySql\bin->mysql u root p



Enter password as the password



MySql-> use edc;

MySql-> show tables;



You should see several edc tables names



Mysql-> select * from edcprincipaluserentity;



You should see the administrator account listed



One last thing to check, what are the regional settings on your machine that you ran the install of Policy Server on? MySql only supports the English language, so you have your regional settings set to Spanish for example, it will cause a conflict in the database tables.

[Former Community Member]

Hi



Thx for the tip.

when I choose to install a database of 1GB the table in the database was not created.



When i choose the default 5gb the table was created and i could log on. Wierd. Thx for the help.



Michael

[Former Community Member]

My issue is resolved also.

As it turned out, I was using an 2K3 Standard Server without realising it at first. When I reinstalled the server 2K3 Enterprise and did the installation over again, everything worked perfectly.



If anybody could explain to me why a 'basic' J2EE App doesn't run on a Standard version, feel free to fill me in ;-)

[Former Community Member]

You can look at the system requirement for LC Policy Server here from this link



http://www.adobe.com/products/server/policy/systemreqs.html

[Former Community Member]

Although I'm sure Adobe won't support this, here's what I use to reset the password to "password":



MySQL:



update EDCPRINCIPALADMINENTITY admin, EDCPRINCIPALUSERENTITY user set

admin.salt='WLbfSEMZqVG9fsC+aw5Lkw==',

admin.password='oG2JunzcbpI3aChXix4Af23lL0w=',

admin.accountlocked=0,

admin.unsuccessfulauthattempts=0,

admin.isactive=1

where admin.principalid=user.principalid and

user.uidstring='administrator';



SQL Server:



update EDCPRINCIPALADMINENTITY set

salt='WLbfSEMZqVG9fsC+aw5Lkw==',

password='oG2JunzcbpI3aChXix4Af23lL0w=',

accountlocked=0,

unsuccessfulauthattempts=0,

isactive=1

from EDCPRINCIPALADMINENTITY, EDCPRINCIPALUSERENTITY

where EDCPRINCIPALADMINENTITY.principalid=EDCPRINCIPALUSERENTITY.principalid and

EDCPRINCIPALUSERENTITY.uidstring='administrator';



Keep in mind that by using a known salt, you can reduce your security.

[Former Community Member]

Remember, if you can log in Policy Console, with user : administrator & password: password after the automatic installation, may be by the Regional and Language Options, in windows Control panel. It is very common in systems with configurations in Spanish.



To save this problem, the installation must be done, with 'United States' Regional Settings.



A skeptic & amazed user.

[Former Community Member]

I fixed the problem using the following procedure:

1- Go to the Windows Task Manager and kill the JBoosServer

2- Run the JBoss directly using .../PolicyServer/JBoss-3.2.5/Bin/JBoss-run.bat



Note: do not close the DOS window