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how to use email submit button with webmail; not a desktop email client

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Former Community Member
We've made a form that will submit data via an xml attachment to an email. It was all tested as fine (using Adobe Reader 7...) and has been deployed - DISASTER.



People using Adobe Reader 8 cannot choose to save the xml file. AR 8 just opens up their default email client. If they use webmail and it's not on the list of default email clients (IE/Tools/Options/Programs)then we don't seem to be able to get the xml data out.



How can you get AR 8 to give you a choice of what to do with the xml data when a user clicks the Submit by email button? Just like the email client choice in AR 7!!!! Please, if anybody from Adobe sees this, help us...
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Former Community Member
Did you ever get a solution to this problem. I have several clients who use internet email and it always worked with earlier versions of reader because it would display the "Select Email Client pop up.



Please let me know.

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Former Community Member
No joy, Gary. Had to send everybody back to AR7 and stop them updating.

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Former Community Member
This is costing me $$$.

Did you ever get a response from anyone at Adobe?