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Error importing image. Unsupported image format

Costurix
Level 2
Level 2

Hi,

I'm using a Image Field to send a gif n base64 to a PDF

when I do a simple test in the designer open the GBES1004.pdf and drag the image bad.gif into GeDocImage returns the error:

Hint: ImageStore loadEmbedded method failed. Key was [form[0].#subform[0].GeDocImg[0]].
   Error importing image. Unsupported image format.
   XFAImageService: Image cannot be resolved for node: GeDocImg.

I do the same test with the image good.gif the preview pdf works without any problem

Otherwise if i convert the bad.gif in jpeg works well

Can anybody help with this issue?

thnaks in advanced

2 Replies
Niall_O_Donovan
Level 10
Level 10

Hi,

I suspect that the bad.gif image is in a different colour mode or bit depth. That could throw the error.

Niall

ktx
Level 1
Level 1

Thanks for the tip Niall! Opening the problematic file in mspaint and re-exporting to JPG did the trick 😉 quick and dirty