Email for Task Assigned is not sending to the mailbox

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Han_Dao

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Han_Dao

Han_Dao

23-01-2009

Hi,



I am working on the process that need to send an email to the user to notify that there is a task that need to be process but I am not sure why it does not send email when the task is notified in the Workspace. I have enable the user task assigned in LC Admin but it seem to not working and the user could not receive any email when the task is await for process. Do I need to anything to make it work in the process or workbench? Any help would be appreciated.



Thanks much in advance,

Han Dao

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pguerett

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pguerett

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pguerett

28-01-2009

If you have VirusScan software on your machine make sure that it is not blocking programmatic access to port 25.
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Han_Dao

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Han_Dao

Han_Dao

29-01-2009

I have unblocked the access to the port 25 but still did not get an email when task is assigned. I am still not sure why it is still using email service when I don't have it in my process.



-----Error messages:



Caused by: com.adobe.idp.dsc.email.ConnectionFailedException

at com.adobe.idp.dsc.email.EmailServiceImpl.sendWithMapOfAttachments(EmailServiceImpl.java:736)

at com.adobe.idp.dsc.email.EmailServiceImpl.sendWithDocument(EmailServiceImpl.java:353)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:79)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

at java.lang.reflect.Method.invoke(Method.java:618)

at com.adobe.idp.dsc.component.impl.DefaultPOJOInvokerImpl.invoke(DefaultPOJOInvokerImpl.java:118)

... 112 more



[1/29/09 14:50:00:443 CST] 0000003e LocalTranCoor E WLTC0017E: Resources rolled back due to setRollbackOnly() being called.

[1/29/09 14:50:00:443 CST] 0000003e NotificationM E Notification could not be delivered to registered subscriber. Reason: Invocation error.

[1/29/09 14:50:00:443 CST] 0000003e NotificationM W Attempting to disable the notification after delivery. Reason ALC-DSC-003-000: com.adobe.idp.dsc.DSCInvocationException: Invocation error.

[1/29/09 14:50:00:490 CST] 0000003d ExceptionUtil E CNTR0020E: EJB threw an unexpected (non-declared) exception during invocation of method "doSupports" on bean "BeanId(Adobe LiveCycle Main 8.2#adobe-dscf.jar#EjbTransactionCMTAdapter, null)". Exception data: ALC-DSC-003-000: com.adobe.idp.dsc.DSCInvocationException: Invocation error.



-----End----



Any advise would be appreciated.



Thanks again,

Han Dao
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HowardTreisman

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HowardTreisman

HowardTreisman

21-02-2009

Hi Han

To debug your mail connectivity, one way is to download a mail client (such as http://www.mozilla.com/en-US/thunderbird/) and install it on your server. It MUST be the same server as LiveCycle is installed on.



Then try to configure ThunderBird to connect to your mail server and send an email. That should hopefully be an easy way to tell if you've got your server names, authentication, etc, set up correctly.



Howard

http://www.avoka.com
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richruiz

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richruiz

richruiz

18-03-2009

I am experiencing the same problem. Test the connection settings using...



http://www.blat.net/



I get no erros in the log file.
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richruiz

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richruiz

richruiz

24-03-2009

FYI on this...



Adobe support has checked all the settings and cannot find anything wrong. I'd like to find a way to debug the sending of the email via JBOSS logging. Any ideas?
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Jasmin_Charbonn

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Jasmin_Charbonn

Jasmin_Charbonn

25-03-2009

Did you try sending emails with a mail client on the LC machine like Howard suggested?



Jasmin
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Balaji_Gurumurt

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Balaji_Gurumurt

Balaji_Gurumurt

11-02-2010

hi,

     I use an email service in my ES2 workflow. I have still configured the credentials but still am facing the below error :

ALC-DSC-003-000: com.adobe.idp.dsc.DSCInvocationException: Invocation error.
at com.adobe.idp.dsc.component.impl.DefaultPOJOInvokerImpl.invoke(DefaultPOJOInvokerImpl.java:152)
at com.adobe.idp.dsc.interceptor.impl.InvocationInterceptor.intercept(InvocationInterceptor.java:140)
at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptorChainImpl.java:60)
at com.adobe.idp.dsc.interceptor.impl.DocumentPassivationInterceptor.intercept(DocumentPassivationInterceptor.java:53)

I couldn't get why it is .. Need HELP ....!

thanx

Balaji

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Jasmin_Charbonn

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Jasmin_Charbonn

Jasmin_Charbonn

11-02-2010

Did you also configured the SMTP server, protocol, etc.

Can you post your config settings?

Jasmin