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Document freezing the Email Client

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21-08-2008

Hi guys,

i have made a simple form in adobe livecycle 8.0. It has two text box information and then sends the pdf copy via email. The submit button via email works fine in some computers, however when i open a same form, fill out the details and send via email, the adobe reader jams and an error comes that Adobe reader has stopped working. Also, another friend of mine who is having the same form ables to open up a email client by clicking the Submit by Email button on pdf document but when Email Client (MS OutLook) opens up, everythin becomes freezed:~.

I am really new to adobe products so i am actually kinda confused. Any help would be really appreciated. Also, i have error in Adobe Reader 8.0 sendmail api, as the following statement comes in when i try to debug the error caused by Adobe reader. (Note: The document has being Enabled rights for Adobe reader in Acrobat Pro).



> SendMail.api!2a80dbeb()

[Frames below may be incorrect and/or missing, no symbols loaded for SendMail.api]

ntdll.dll!7762921a()

ntdll.dll!77618844()

kernel32.dll!760dca37()

kernel32.dll!760c0af4()

MSO.DLL!6b2ef081()

MSO.DLL!6b2ef0c6()

ntdll.dll!77625883()

ntdll.dll!7762a41c()

ntdll.dll!776293a7()

kernel32.dll!760e5beb()

kernel32.dll!760dc70a()

kernel32.dll!760e5b9b()

ntdll.dll!77604abd()

ntdll.dll!776048ae()

ntdll.dll!77625b87()

ntdll.dll!77625b87()

ntdll.dll!77604c61()

ntdll.dll!77604cb0()

ntdll.dll!77628af0()

ntdll.dll!77628b2c()

ntdll.dll!7760429e()

ntdll.dll!77625b87()

ntdll.dll!77625b87()

ntdll.dll!77604e3a()

ntdll.dll!77625b87()

ntdll.dll!77625b87()

ntdll.dll!77625955()

ntdll.dll!77604e10()

ntdll.dll!77604f21()

ntdll.dll!77618464()

kernel32.dll!760d435c()

kernel32.dll!760d4379()

ntdll.dll!775ef9b2()

kernel32.dll!760d4379()

MSO.DLL!6b2eec72()

MSO.DLL!6b2eeb2b()

msvcrt.dll!7751ece2()

msvcrt.dll!7751ed7e()

msvcrt.dll!7751ed54()

msvcrt.dll!7751ed54()

MSO.DLL!6b2ee657()

MSO.DLL!6b2ee62e()

MSO.DLL!6b2ee929()

msvcrt.dll!7751c42f()

MSO.DLL!6b2ee50d()

MSO.DLL!6b2ee50d()

ntdll.dll!775fe1c4()

ntdll.dll!775ec4c2()

ntdll.dll!775ec6cd()

ntdll.dll!775ec533()

ntdll.dll!77604431()

ntdll.dll!775ed933()

ntdll.dll!775ed945()

ntdll.dll!775ec4a1()

ntdll.dll!775ec6cd()

kernel32.dll!760d89b1()

kernel32.dll!760d89b1()

kernel32.dll!760d89bf()

ntdll.dll!775e792d()

ntdll.dll!77628fb2()

ntdll.dll!775e7913()

ntdll.dll!77625b87()

ntdll.dll!77625b87()

ntdll.dll!77625955()

ntdll.dll!7760118b()

ntdll.dll!77625c34()

ntdll.dll!77625c39()

ntdll.dll!776043a3()

ntdll.dll!776043aa()

ntdll.dll!776043aa()

kernel32.dll!760d59d3()

ntdll.dll!776032a8()

ntdll.dll!776043aa()

ntdll.dll!776043aa()

kernel32.dll!760d894d()

kernel32.dll!760d895c()

ntdll.dll!77628aa6()

ntdll.dll!77628b2c()

kernel32.dll!760d4ed1()

kernel32.dll!760d4ed1()

kernel32.dll!760d4ed1()

ntdll.dll!77628b2c()

ntdll.dll!77628752()

kernel32.dll!760d51ea()

kernel32.dll!760d51ea()

kernel32.dll!760b256b()

kernel32.dll!760b2893()

kernel32.dll!760b284a()

kernel32.dll!760b278c()

kernel32.dll!760da691()

kernel32.dll!760d89f8()

kernel32.dll!760dc70a()

kernel32.dll!760d8881()

msvcrt.dll!7751a8e0()

msvcrt.dll!7751dba9()

msvcrt.dll!7751d940()

msvcrt.dll!7751d8e5()

msvcrt.dll!7751d738()

ntdll.dll!77628af0()

ntdll.dll!77628b2c()

ntdll.dll!7762861f()

ntdll.dll!77628640()

ntdll.dll!7762861f()

ntdll.dll!77625b87()

ntdll.dll!77625c34()

ntdll.dll!77625c39()

ntdll.dll!77618c14()

ntdll.dll!77625c39()

advapi32.dll!7723f789()

advapi32.dll!7723f796()

ntdll.dll!77625b87()

ntdll.dll!77628af0(