Push Notification Not Working With Experience Platform SDK

pete0001 20-03-2020

We are not able to get push notification working with Experience Platform SDK on both iOS and Android apps.


Here is the configuration from Adobe Launch: 

    "global.privacy": "optedin",
    "media.trackingServer": "turnerinternational.hb.omtrdc.net",
    "analytics.offlineEnabled": true,
    "__dev__analytics.rsids": "turnerinttntsportsdev,turnerintglobaldev",
    "media.playerName": "cdfplayer",
    "__ui__.mobileServiceApp": "CDFOTT-DEV (turnerinttntsportsdev)",
    "mobile.acquisitionAppId": "7adf503bce270f9ab6ad7d16083c7ff5e8ce696071405a7c7308af99dcf6ed1dx",
    "mobile.acquisitionTimeout": 0,
    "__stage__analytics.rsids": "turnerinttntsportsdev,turnerintglobaldev",
    "analytics.rsids": "turnerinttntsportsdev,turnerintglobaldev",
    "media.ovp": "",
    "analytics.batchLimit": 0,
    "media.collectionServer": "",
    "analytics.launchHitDelay": 5,
    "analytics.backdatePreviousSessionInfo": false,
    "media.appVersion": "",
    "build.environment": "prod",
    "rules.url": "https://assets.adobedtm.com/7be62238e4c3/4eaa17d127b6x/launch-a3bc69d17c36-rules.zip",
    "experienceCloud.org": "7FF852E2556756057F000101@AdobeOrg",
    "lifecycle.sessionTimeout": 900,
    "analytics.server": "turnerinternational.sc.omtrdc.net",
    "__ui__.manualMode": false,
    "mobile.messagesUrl": "https://assets.adobedtm.com/b213090c5204bf94318f4ef0539a38b487d10368/scripts/satellite-5e55387364746d6d600011b0x.json",
    "media.channel": "CDF Video",
    "media.debugLogging": false,
    "property.id": "PRc512f748c1434f179b2a291a75fc24fax",
    "analytics.aamForwardingEnabled": false

 And here is the code snippet from the iOS app:

func application(_ application: UIApplication, didFinishLaunchingWithOptions launchOptions: [UIApplication.LaunchOptionsKey: Any]? = nil) -> Bool {
    ACPCore.configure(withAppId: app.config.adobeAppId)
    // Set custom context data
    contextData["appname"] = "app|cdfgo|ios"
    // Register extensions
    // Start Lifecycle data collection
    ACPCore.start {
    // Register with APNs
    UNUserNotificationCenter.current().delegate = self
    // Check remote notification
    let notificationOption = launchOptions?[.remoteNotification]
    if let notification = notificationOption as? [String: AnyObject],
        let adobeDeeplink = notification["adb_deeplink"] as? String {
        processNotificationDeeplink(adobeDeeplink: adobeDeeplink)
    return true

We are seeing some audiences in Mobile Services and think we have set up everything correctly, but the push notification is not happening.

Screen Shot 2020-03-19 at 12.26.24 PM.png


We have set up the Marketing Cloud ID and lifecycle metrics, and the data is displaying in the reports.


Any inputs would be appreciated.



Experience platform push messaging

Accepted Solutions (1)

Accepted Solutions (1)

Jennifer_Andrews 20-03-2020


I took a quick look at reports and it shows that the message was delivered to 2 users.


With a new implementation, it will take typical Analytics processing time in order for a user in a Analytics Segment to be realized.  The app needs to be installed, a hit to VisitorID service, a hit to Analytics where the user has 'allowed' notifications (opt-in true) and then the hit to sync the VisitorID and the push token.  Once all this is confirmed via Griffon/Charles/Debug Tool and you see an estimated audience, you should users in your reports.



Screen Shot 2020-03-20 at 3.32.45 PM.png

Answers (0)