Privacy service set to OPT_OUT doesn’t invoke anything to Adobe Campaign Standard to remove registration token.

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JAElliott

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JAElliott

JAElliott

28-01-2021

If the Privacy service is set to OPT_OUT after being opted in, it doesn’t invoke anything to Adobe Campaign Standard to remove the registration token. Is this correct behaviour?

 

What is the intended flow here? Use collectPii to force a blank token before invoking OPT_OUT?

Adobe Campaign Standard Privacy Push notifications

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Accepted Solutions (1)

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Ryan_Morales

Employee

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Ryan_Morales

Employee

Ryan_Morales
Employee

28-01-2021

Hi @JAElliott,

Setting Privacy Status to OPT_OUT will cause the V5 SDK to purge all data and identities which includes the ECID. The registration token is set in the app subscriber table after it is forwarded from the Visitor ID service. Using collectPii to set a blank token is not recommended. Do you have a use case where an opted-out user should have their push token cleared from the ACS subscriber table? If so, we recommend that you open a customer care ticket with Adobe Campaign so the work can be prioritized.

 

Thanks,

Ryan

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