Lifecycle Data is not passed to AAM

sungheey4410275

24-07-2020

Hi,

My client set AEP SDK 5.0 on their Android App, and they are using AAM only without AA.

And when they launched the app in mobile phone, the lifecycle data is not fired. and they sent the log from it.

could somebody check following log and let me know what they missed?

 

2020-07-24 17:14:54.593 3171-3171/com.lge.cic.mall.debug D/AdobeExperienceSDK: AudienceCore - Registered AudienceExtension extension

2020-07-24 17:14:54.593 3171-3171/com.lge.cic.mall.debug D/AdobeExperienceSDK: AudienceCore - AudienceCore - Core initialization was successful

2020-07-24 17:14:54.594 3171-3171/com.lge.cic.mall.debug D/AdobeExperienceSDK: UserProfileCore - Core initialization was successful

2020-07-24 17:14:54.596 3171-3171/com.lge.cic.mall.debug D/AdobeExperienceSDK: IdentityCore - Core initialization was successful

2020-07-24 17:14:54.644 3171-3394/com.lge.cic.mall.debug W/AdobeExperienceSDK: LifecycleExtension - Failed to read lifecycle data from persistence

2020-07-24 17:14:54.653 3171-3362/com.lge.cic.mall.debug D/AdobeExperienceSDK: CacheManager - Cached Files - Directory is empty (/data/user/0/com.lge.cic.mall.debug/cache/adbdownloadcache).

2020-07-24 17:14:54.654 3171-3362/com.lge.cic.mall.debug D/AdobeExperienceSDK: ConfigurationExtension - Either there was no cached config, or there was a problem loading the cached config.

2020-07-24 17:14:54.655 3171-3362/com.lge.cic.mall.debug W/AdobeExperienceSDK: SystemInfoService - Unable to read (ADBMobileConfig.json) from the the assets folder. (java.io.FileNotFoundException: ADBMobileConfig.json)

2020-07-24 17:14:54.659 3171-3342/com.lge.cic.mall.debug D/LG_DATA_MANAGER/Adobe: successfully started MobileCore.

2020-07-24 17:14:54.671 3171-3402/com.lge.cic.mall.debug D/AdobeExperienceSDK: CacheManager - Cached Files - Directory is empty (/data/user/0/com.lge.cic.mall.debug/cache/adbdownloadcache).

2020-07-24 17:14:54.690 3171-3402/com.lge.cic.mall.debug D/AdobeExperienceSDK: HttpConnectionHandler - Connecting to URL https://assets.adobedtm.com/4d274d4afb23/26fb8581a142/launch-837b5d631045.json (GET)

2020-07-24 17:14:55.537 3171-3402/com.lge.cic.mall.debug D/AdobeExperienceSDK: CacheManager - Cached Files - Directory is empty (/data/user/0/com.lge.cic.mall.debug/cache/adbdownloadcache).

2020-07-24 17:14:55.542 3171-3402/com.lge.cic.mall.debug D/AdobeExperienceSDK: RemoteDownloader - Cached Files - Successfully downloaded content (https://assets.adobedtm.com/4d274d4afb23/26fb8581a142/launch-837b5d631045.json) into (/data/user/0/com.lge.cic.mall.debug/cache/adbdownloadcache/a2e40a97b2febfa52c3c61dce03cae687d54d6ad520bfc9d675fb888fc432af6.1595578386000)

2020-07-24 17:14:55.556 3171-3395/com.lge.cic.mall.debug D/AdobeExperienceSDK: IdentityExtension - No Visitor IDs to generate for URL

2020-07-24 17:14:55.560 3171-3402/com.lge.cic.mall.debug D/AdobeExperienceSDK: HttpConnectionHandler - Connecting to URL https://assets.adobedtm.com/4d274d4afb23/26fb8581a142/launch-837b5d631045.json (GET)

2020-07-24 17:14:55.568 3171-3509/com.lge.cic.mall.debug D/AdobeExperienceSDK: CacheManager - Cached Files - Directory is empty (/data/user/0/com.lge.cic.mall.debug/cache/configRules).

2020-07-24 17:14:55.570 3171-3509/com.lge.cic.mall.debug D/AdobeExperienceSDK: HttpConnectionHandler - Connecting to URL https://assets.adobedtm.com/4d274d4afb23/26fb8581a142/launch-837b5d631045-rules.zip (GET)

2020-07-24 17:14:55.576 3171-3402/com.lge.cic.mall.debug W/AdobeExperienceSDK: RemoteDownloader - File could not be downloaded from URL (https://assets.adobedtm.com/4d274d4afb23/26fb8581a142/launch-837b5d631045.json) Response: (304) Message: (Not Modified)

2020-07-24 17:14:55.582 3171-3401/com.lge.cic.mall.debug D/AdobeExperienceSDK: AudienceHitsDatabase - updatePrivacyStatus - Privacy opted-in: Attempting to send AAM queued hits from database

2020-07-24 17:14:55.583 3171-3401/com.lge.cic.mall.debug D/AdobeExperienceSDK: AudienceHitsDatabase - updatePrivacyStatus - Privacy opted-in: Attempting to send AAM queued hits from database

2020-07-24 17:14:55.586 3171-3395/com.lge.cic.mall.debug D/AdobeExperienceSDK: IdentityHitsDatabase - Privacy opt-unknown: Suspend IdentityExtension database

2020-07-24 17:14:55.600 3171-3395/com.lge.cic.mall.debug D/AdobeExperienceSDK: IdentityHitsDatabase - Queued identity sync call with URL (https://dpm.demdex.net/id?d_mid=90447003274301473216669837133015686818&d_ver=2&d_orgid=B7F40DFA5DE62...) resulted from event (e6be05e0-1abd-4f5f-8a0c-5c03d824aeea)

2020-07-24 17:14:55.606 3171-3520/com.lge.cic.mall.debug D/AdobeExperienceSDK: IdentityExtension - Sending request (https://dpm.demdex.net/id?d_mid=90447003274301473216669837133015686818&d_ver=2&d_orgid=B7F40DFA5DE62...)

2020-07-24 17:14:55.608 3171-3520/com.lge.cic.mall.debug D/AdobeExperienceSDK: HttpConnectionHandler - Connecting to URL https://dpm.demdex.net/id?d_mid=90447003274301473216669837133015686818&d_ver=2&d_orgid=B7F40DFA5DE62... (GET)

2020-07-24 17:14:55.637 3171-3395/com.lge.cic.mall.debug D/AdobeExperienceSDK: IdentityHitsDatabase - Privacy opt-unknown: Suspend IdentityExtension database

2020-07-24 17:14:55.638 3171-3401/com.lge.cic.mall.debug W/AdobeExperienceSDK: AudienceExtension - ProcessQueuedEvents - Stopped processing as no Audience Server in config

2020-07-24 17:14:55.644 3171-3395/com.lge.cic.mall.debug D/AdobeExperienceSDK: IdentityHitsDatabase - Queued identity sync call with URL (https://dpm.demdex.net/id?d_mid=90447003274301473216669837133015686818&d_ver=2&d_orgid=B7F40DFA5DE62...) resulted from event (d89eba18-870e-4507-9e7f-4588663cbeff)

2020-07-24 17:14:55.647 3171-3401/com.lge.cic.mall.debug W/AdobeExperienceSDK: AudienceExtension - ProcessQueuedEvents - Stopped processing as no Audience Server in config

2020-07-24 17:14:55.648 3171-3402/com.lge.cic.mall.debug D/AdobeExperienceSDK: HttpConnectionHandler - Connecting to URL https://assets.adobedtm.com/4d274d4afb23/26fb8581a142/launch-837b5d631045.json (GET)

2020-07-24 17:14:55.652 3171-3395/com.lge.cic.mall.debug D/AdobeExperienceSDK: IdentityHitsDatabase - Privacy opted-in: Attempting to send IdentityExtension queued hits from database

2020-07-24 17:14:55.662 3171-3402/com.lge.cic.mall.debug W/AdobeExperienceSDK: RemoteDownloader - File could not be downloaded from URL (https://assets.adobedtm.com/4d274d4afb23/26fb8581a142/launch-837b5d631045.json) Response: (304) Message: (Not Modified)

2020-07-24 17:14:55.667 3171-3401/com.lge.cic.mall.debug W/AdobeExperienceSDK: AudienceExtension - ProcessQueuedEvents - Stopped processing as no Audience Server in config

2020-07-24 17:14:55.667 3171-3401/com.lge.cic.mall.debug D/AdobeExperienceSDK: AudienceHitsDatabase - updatePrivacyStatus - Privacy opted-in: Attempting to send AAM queued hits from database

2020-07-24 17:14:55.668 3171-3401/com.lge.cic.mall.debug W/AdobeExperienceSDK: AudienceExtension - ProcessQueuedEvents - Stopped processing as no Audience Server in config

2020-07-24 17:14:55.846 3171-3509/com.lge.cic.mall.debug D/AdobeExperienceSDK: CacheManager - Cached Files - Directory is empty (/data/user/0/com.lge.cic.mall.debug/cache/configRules).

2020-07-24 17:14:55.851 3171-3509/com.lge.cic.mall.debug D/AdobeExperienceSDK: RemoteDownloader - Cached Files - Successfully downloaded content (https://assets.adobedtm.com/4d274d4afb23/26fb8581a142/launch-837b5d631045-rules.zip) into (/data/user/0/com.lge.cic.mall.debug/cache/configRules/4bd8c7b46fe4ae86f1a648068c8f0113e2232d7e004c0af3744461723a9c8b74.1595578387000)

2020-07-24 17:14:55.858 3171-3509/com.lge.cic.mall.debug D/AdobeExperienceSDK: ConfigurationExtension - Will not download rules from same url in 30 sec. 

2020-07-24 17:14:55.859 3171-3509/com.lge.cic.mall.debug D/AdobeExperienceSDK: ConfigurationExtension - Will not download rules from same url in 30 sec. 

2020-07-24 17:14:55.905 3171-3520/com.lge.cic.mall.debug D/AdobeExperienceSDK: IdentityExtension - Received ID response (mid: 90447003274301473216669837133015686818, blob: j8Odv6LonN4r3an7LhD3WZrU1bUpAkFkkiY1ncBR96t2PTI, hint: 11, ttl: 604800 

2020-07-24 17:14:55.945 3171-3520/com.lge.cic.mall.debug D/AdobeExperienceSDK: IdentityExtension - Sending request (https://dpm.demdex.net/id?d_mid=90447003274301473216669837133015686818&d_ver=2&d_orgid=B7F40DFA5DE62...)

2020-07-24 17:14:55.948 3171-3520/com.lge.cic.mall.debug D/AdobeExperienceSDK: HttpConnectionHandler - Connecting to URL https://dpm.demdex.net/id?d_mid=90447003274301473216669837133015686818&d_ver=2&d_orgid=B7F40DFA5DE62... (GET)

2020-07-24 17:14:56.003 3171-3520/com.lge.cic.mall.debug D/AdobeExperienceSDK: IdentityExtension - Received ID response (mid: 90447003274301473216669837133015686818, blob: j8Odv6LonN4r3an7LhD3WZrU1bUpAkFkkiY1ncBR96t2PTI, hint: 11, ttl: 604800 

2020-07-24 17:14:57.418 3171-3364/com.lge.cic.mall.debug D/LG_DATA_MANAGER/Adobe: successfully get visitor info for url: https://mdemo.lglifecare.com/?adobe_mc=TS%3D1595578497%7CMCMID%3D90447003274301473216669837133015686...

2020-07-24 17:14:57.647 3171-3395/com.lge.cic.mall.debug D/AdobeExperienceSDK: IdentityExtension - Ignoring ID sync because nothing new to sync after the last sync.

2020-07-24 17:14:57.650 3171-3401/com.lge.cic.mall.debug W/AdobeExperienceSDK: AudienceExtension - ProcessQueuedEvents - Stopped processing as no Audience Server in config

2020-07-24 17:14:57.751 3171-3171/com.lge.cic.mall.debug D/MainWebActivity: shouldOverrideUrlLoading: https://mdemo.lglifecare.com/m/?adobe_mc=TS%3D1595578497%7CMCMID%3D904470032743014732166698371330156...

 

Accepted Solutions (0)

Answers (2)

Answers (2)

emdobrin

30-07-2020

Hi sungheey4410275,

 

From the provided logs it looks like the server is not configured in the Adobe Audience Manager extension. You can configure that in the Experience Launch UI and publish the changes to the desired environment.

Additionally, make sure you implemented the Lifecycle APIs as descried here Register Lifecycle with Mobile Core and add appropriate Start/Pause calls.

Let us know if this helped or if you need further assistance.

 

Thank you,

Emilia Dobrin

Computer Scientist

Adobe Experience Cloud