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Griffon Post-Processing on iOS

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JosephH1
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JosephH1
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JosephH1
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27-03-2021

Hello, 
We set up Griffon using the AEP Assurance extension on both our iOS and Android mobile apps. On Android, everything works as expected. On iOS, the post-processing always gives the error "Unable to retrieve post-processed data within the 24 hour limit." after being "queued" for 24h. However, the request details load perfectly. 

Is there any known reason why this might be? Or does anyone have suggestions on how we can resolve this? 

Thanks! 

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CaliseCheung
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CaliseCheung
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29-03-2021

Hi,

  Which version of iOS sdk you are using?  what are the Core and Analytics versions?

  We would like to take a look of the event closely. In Assurance, you can go to the event which has the problem, there is an "Export to JSON" button.  You can download that event and send to us.

   Please contact customer care and open a ticket with sdk version info and include the downloaded event json.  We will take a look.

 

Best Regards,

Calise