Adobe Campaign Standard - Android - Mobile application subscribers - ECID is there but registration token is empty

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sebastiane27965
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sebastiane27965
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sebastiane27965
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15-01-2020

hi, having some issues with sending push notifications from Adobe Campaign Standard to android app subscribers, I can see that when running the app the generated ECID will be posted to our campaign instance and populate the subscriber table, but the token is missing, i would expect to see the FCM token here.
as the push notifications are not delivered when testing, is it because the token is empty?

 

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Ryan_Morales
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Ryan_Morales
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03-03-2020

Hi @sebastiane27965 ,

 

Could you please mark this issue as resolved if it is no longer occurring for you? If it is still an issue, please open an issue in the Adobe Campaign Standard community forum: https://experienceleaguecommunities.adobe.com/t5/Adobe-Campaign-Standard/ct-p/adobe-campaign-standar...

The original issue was resolved by an Adobe Campaign server side fix so further related issues or questions should be directed at the above link.

 

Thanks,

Ryan