Adobe Campaign Standard - Android - Mobile application subscribers - ECID is there but registration token is empty

sebastiane27965

15-01-2020

hi, having some issues with sending push notifications from Adobe Campaign Standard to android app subscribers, I can see that when running the app the generated ECID will be posted to our campaign instance and populate the subscriber table, but the token is missing, i would expect to see the FCM token here.
as the push notifications are not delivered when testing, is it because the token is empty?

 

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Accepted Solutions (1)

Accepted Solutions (1)

Ryan_Morales

Employee

03-03-2020

Hi @sebastiane27965 ,

 

Could you please mark this issue as resolved if it is no longer occurring for you? If it is still an issue, please open an issue in the Adobe Campaign Standard community forum: https://experienceleaguecommunities.adobe.com/t5/Adobe-Campaign-Standard/ct-p/adobe-campaign-standar...

The original issue was resolved by an Adobe Campaign server side fix so further related issues or questions should be directed at the above link.

 

Thanks,

Ryan

Answers (3)

Answers (3)

sebastiane27965

17-01-2020

Hi @Ryan_Morales, thank you for your reply, looking through the log this is what it looks like regarding th network requests:

D/AdobeExperienceSDK: IdentityCore - Core initialization was successful

D/AdobeExperienceSDK: IdentityExtension - No Visitor IDs to generate for URL

D/AdobeExperienceSDK: CampaignExtension - Cannot set Identity properties, provided identityData is null.

D/AdobeExperienceSDK: IdentityHitsDatabase - Privacy opt-unknown: Suspend IdentityExtension database

D/AdobeExperienceSDK: IdentityHitsDatabase - Privacy opted-in: Attempting to send IdentityExtension queued hits from database

D/AdobeExperienceSDK: IdentityExtension - Ignoring ID sync because nothing new to sync after the last sync.

D/AdobeExperienceSDK: IdentityExtension - Sending request (https://dpm.demdex.net/id?d_mid=89483722216258727315736154908869499004&d_blob=j8Odv6LonN4r3an7LhD3WZ...)

D/AdobeExperienceSDK: IdentityExtension - No Visitor IDs to generate for URL

D/AdobeExperienceSDK: IdentityHitsDatabase - Privacy opted-in: Attempting to send IdentityExtension queued hits from database

D/AdobeExperienceSDK: IdentityExtension - Received ID response (mid: 89483722216258727315736154908869499004, blob: j8Odv6LonN4r3an7LhD3WZrU1bUpAkFkkiY1ncBR96t2PTI, hint: 6, ttl: 604800

D/AdobeExperienceSDK: IdentityExtension - Sending request (https://dpm.demdex.net/id?d_mid=89483722216258727315736154908869499004&d_blob=j8Odv6LonN4r3an7LhD3WZ...) D/AdobeExperienceSDK: IdentityExtension - Received ID response (mid: 89483722216258727315736154908869499004, blob: j8Odv6LonN4r3an7LhD3WZrU1bUpAkFkkiY1ncBR96t2PTI, hint: 6, ttl: 604800 

 

I can look at installing a network proxy to shed some light on the response of the request as well

 

 

Ryan_Morales

Employee

16-01-2020

Hi @sebastiane27965,

Could I get some additional information regarding your issue? Are you calling the MobileCore.setPushIdentifier API after receiving the push token from Firebase? If you are calling the API, do you happen to have a network proxy like Charles installed? I'm curious if the setPushIdentifier call is being sent correctly. If you do have access to a network proxy to monitor the network request, do you see a 200 response from the network request sent to https://dpm.demdex.net? That network request should contain the push token received from Firebase. It looks like:

https://dpm.demdex.net/id?d_mid=DEVICE_MID&d_ver=2&d_orgid=MY_ORG_ID&d_rtbd=json&d_cid=20919%MY_FIRE...

This network request is also visible in the adb / android studio console logs. A successful request to the visitor id service will show similar lines in the log:

V/AdobeExperienceSDK: IdentityHitsDatabase - VisitorID Service response was parsed successfully
D/AdobeExperienceSDK: IdentityExtension - Received ID response (mid: DEVICE_MID, blob: BLOB_VALUE, hint: 9, ttl: 604800

Please let me know if you need any assistance with getting this information.

 

Thanks,

Ryan Morales

Mobile Engineer

Adobe Experience Cloud