Technical Advisory: To All DTM/Launch Customers Serving Libraries inside Mainland China
Notification of Service Change
Earlier this year,there was adegradationintheperformance ofour service inMainland Chinaaffecting the domainadobedtm.com. Toaddress the performance issues andcomply with new regulations, Adobehas created an entirely new domain (adoberesources.cn).The Adobe Launch product and engineering teams are working on providing new environment embed codes using this domain within the product for those customers wishing to host inside mainland China and still leverage an Adobe Hosted option. DTM will not be retrofitted with this capability so migration to Launch will be a prerequisite.
Customers who use the“ManagedByAdobe” host in Launch, or the Akamai embed option in DTM, have their libraries hosted on theadobedtm.comdomain. This domainonlyaccessesservers from outside of China.Assetsfrom this domainwill still be served and downloaded by browsers and client devices inChina butwill likely see additional latency because the content and network requests must travel further and across addition firewalls to reach their destination.
The recommended mitigation to this situation is to choose the “Self-Managed” or "Self-Hosted" option within DTM or Launch and deliver the library to a hosting provider of your choice under a custom domain.
For those customers who wish to leverage theAdobe hosted optioninside China,AdobeLaunch product and engineering teams areworking onprovidinga new environment embed codes for the new domain.We hope to provide additional timelines soon on when this capability will be available within Launch.
Thank you for your patience.
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