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SOLVED

s.tl() call fires but no image request

ChristyW
Level 1
Level 1

I've got a direct call rule in Launch that sets analytics variables and makes an s.tl() call.  According to the debugger the rule fires, and I see the image request in the AECD but not in Charles Proxy.  The data never shows up in Adobe Analytics.  And to make matters worse the failure is happening intermittently.  Probably 60% of the time the call is made successfully and the data ends up in the report suite.  I don't recall seeing this issue before I updated to the latest Adobe Analytics extension in Launch, but of course it might be completely unrelated.  Has anyone else seen anything like this?

 

Thanks!

1 Accepted Solution
jantzen_belliston-Adobe
Correct answer by
Community Manager
Community Manager

Original poster was able to find a solution to their own problem:

 

I am setting the s.useBeacon to true before the s.tl() call which solves this issue: https://docs.adobe.com/help/en/analytics/implementation/vars/config-vars/usebeacon.html

View solution in original post

6 Replies
Andrey_Osadchuk
Community Advisor
Community Advisor

Could you share a URL of that page and the CTA name that triggers s.tl() ?

ChristyW
Level 1
Level 1
Unfortunately it is an internal site and cannot be accessed from the outside. Since the link that triggers the s.tl() call opens a new page, I'm testing this option and so far it looks promising: https://docs.adobe.com/help/en/analytics/implementation/vars/config-vars/usebeacon.html
jantzen_belliston-Adobe
Community Manager
Community Manager
Did you ever figure out what was causing the problem here? If so, could you post the solution here so others might also have it?
jantzen_belliston-Adobe
Correct answer by
Community Manager
Community Manager

Original poster was able to find a solution to their own problem:

 

I am setting the s.useBeacon to true before the s.tl() call which solves this issue: https://docs.adobe.com/help/en/analytics/implementation/vars/config-vars/usebeacon.html

View solution in original post

jantzen_belliston-Adobe
Community Manager
Community Manager
Thanks for following up with your own solution. I've marked it correct so others can easily find it.