Rules firing, page view analytics on some pages but not others (rule still fires and sets vars just fine)

edwardb44196902

10-08-2020

We have global rules setting variables on the site, some pages are displaying the page view analytics and others are not. When I check, the rules are firing fine, launch is detected, I check the variables and it is setting correctly but no page views. I'm really confused on this, any ideas or help would be greatly appreciated as to what I should try next.

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Answers (2)

ishans52004352

Employee

10-08-2020

Hi @edwardb44196902 ,

There would be some condition, etc. either in Rules or Analytics extension setting that is preventing the firing of server call on those pages. Can you please check? Is there anything extra (Rules or something) that is firing on the culprit pages and not firing on other working pages?

We will need to check on these possibilities. You may want to send it to Client Care for the detailed investigation. 

Thank you!