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SOLVED

Premium eVar - Unable to Select

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Level 4

Hi Experts,

Please let me know why I'm not able to select eVar101 (premium) inside Launch - Adobe Analytics extension. (refer screenshot below)

1855276_pastedImage_0.png

Thanks,

PV

1 Accepted Solution

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Correct answer by
Level 4

Hi All,

Issue resolved.

  • This issue is caused by a change in the new release of the Analytics extension (v1.8.0).
  • There is however a relatively easy workaround: you can type the name of the variable manually (just do not include the tag "(Premium)")
  • Please type only eVar101( removing the word 'premium')

1856531_pastedImage_1.png

View solution in original post

0 Replies

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Level 4

Hi @Andrey Osadchuk. 

Can you please help me on this issue ?

Please note that I do have Premium membership inside Adobe Experience Cloud.

Thanks

PV

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Level 2

Hi Prathiv,

It seems there is an issue with the Adobe contract type sync. I will suggest please contact your adobe account manager or Customer care.

Regards

Karandeep Singh

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Level 4

Hi @karandeeps66682857

Thanks for the heads-up.

Strangely, the issue is happening for single property present inside Launch

I can select 'premium eVars' in other Launch properties

Thanks,

PV

Avatar

Level 3

Hi Prathiv,

That is quiet strange. Can you please in incognito mode and check if that helps.

Regards

Karandeep Singh

Avatar

Correct answer by
Level 4

Hi All,

Issue resolved.

  • This issue is caused by a change in the new release of the Analytics extension (v1.8.0).
  • There is however a relatively easy workaround: you can type the name of the variable manually (just do not include the tag "(Premium)")
  • Please type only eVar101( removing the word 'premium')

1856531_pastedImage_1.png