Plugins Persistence issue in Launch...

paulinab5551861

05-10-2019

Hi everyone

Having a huge problem in Launch with keeping plugins persistent. We have EVENT1 (page view) firing  (fires on page load). All of the plugins are “set in the AA tool and not set in custom code.

BUT any time the page loads (SPA page), we have the event showing up multiple times (i.e. event1, event1,event1,event5) although a new "page" is not happening in the UI since it's the type of application. To prevent this from happening, I set the rule to “set variables” + “send beacon” + “clear variables”.

This fixed the multiple event1s from showing up.

What we noticed was that the plugins were not showing up in subsequent events.

EVENT1

event1.jpg

EVENT 5

event5.jpg

No clue why this was happening – so we added them to the custom code (TOTALLY WORST PRACTICE I KNOW!) so I needed to reach out for help about this. Plugin consistency is what we’re noticing is not happening.

Already had a call/screenshare with Adobe customer support AND a consultant which was puzzled...

Anyone have any insight?

Thanks for any guidance

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