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SOLVED

Not capturing activity with the download button of my site in Adobe debugger?

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Level 1

Hi

Currently, the Download  button in my site is not collecting in Adobe debugger. What should I do in Adobe Launch that would capture activity associated with an event  (Download  button). In order to implement the data capture (in Launch).

 

1 Accepted Solution

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Correct answer by
Community Advisor

Add a Rule with the following:

  • a "Click" event (from the Core extension), with the appropriate selector for your "Download" button
  • (optional) any conditions that are required
  • a "Set Variables" action (from the Adobe Analytics extension) to set the required props/eVars/events

If your "Download" button links to a downloadable file, e.g. "something.pdf", then Adobe Analytics will automatically track the Download Link, and pass the variables that you had set in the above Rule. You don't have to add a "Send beacon" action.

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0 Replies

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Community Advisor
What is this "Download a Copy" button? I don't see it in the Adobe debugger. Or is this button on your website instead? More information about the problem you're facing, e.g. steps to reproduce, expected and actual results, screenshots, would all help in troubleshooting.

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Level 1
Its my website's button that should send activity to the debugger.

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Correct answer by
Community Advisor

Add a Rule with the following:

  • a "Click" event (from the Core extension), with the appropriate selector for your "Download" button
  • (optional) any conditions that are required
  • a "Set Variables" action (from the Adobe Analytics extension) to set the required props/eVars/events

If your "Download" button links to a downloadable file, e.g. "something.pdf", then Adobe Analytics will automatically track the Download Link, and pass the variables that you had set in the above Rule. You don't have to add a "Send beacon" action.

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Level 1
Thank you for your support. Could you also tell me how to fix If the calls are firing as exit link calls(rather than download link calls)?

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Community Advisor
@AnandKC you can use the same method as what I had described for download links. When AA detects that the user has clicked an exit link, it will track that click automatically, together with whatever you had set in your Rule.