I need to target surveys on site (via Medallia Digital Platform) based on user types (new/returning).
As my data layer doesn't store (yet) new/returning visitor types parameters i thought about using Launch as a way around.
I created a rule with the following specifics for returning visitors:
Event: DOM Ready
Conditions: condition type New/Returning visitor (returning visitor option selected)
var isMedalliaReturningVisitor = true;
The plan was to use this variable as a hooker for Medallia to trigger the survey. This doesn't seem to be working - any idea why?
Thank you for your support!
Can you give us more detail behind "doesn't seem to be working"? What have you tried? Are you getting errors? What's the actual behavior versus the expected behavior?