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SOLVED

New/Returning condition type

gabbic31238431
Level 1
Level 1

Hello

I need to target surveys on site (via Medallia Digital Platform) based on user types (new/returning).

As my data layer doesn't store (yet) new/returning visitor types parameters i thought about using Launch as a way around.

I created a rule with the following specifics for returning visitors:

Event: DOM Ready

Conditions: condition type New/Returning visitor (returning visitor option selected)

Action: custom code - javascript (execute globally)

var isMedalliaReturningVisitor = true;

The plan was to use this variable as a hooker for Medallia to trigger the survey. This doesn't seem to be working - any idea why?

Thank you for your support!

Gabbi

1 Accepted Solution
Aaronius9er9er9
Correct answer by
Employee
Employee

Can you give us more detail behind "doesn't seem to be working"? What have you tried? Are you getting errors? What's the actual behavior versus the expected behavior?

View solution in original post

1 Reply
Aaronius9er9er9
Correct answer by
Employee
Employee

Can you give us more detail behind "doesn't seem to be working"? What have you tried? Are you getting errors? What's the actual behavior versus the expected behavior?

View solution in original post