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Multi-Tenant Account


Level 2

Hi I am in a multi-tenant account with our US & UK offices sharing an account.

We don't have a roll-up server call account, everything is separate.

Do we need to coordinate migrating to Launch at the same time? Or can we do it separately?

3 Replies


Level 10

I'm not sure exactly what you mean by multi-tenant account. With that said, every customer has been provisioned by Launch at this time. You should be able to log into launch and create a web property whenever you'd like. When you're ready to publish into production, you can link your embed codes to your DTM web property.


Level 2

Hi Jantzen,

We have a shared contract and shared account or "multi-tenant" arrangement. For example to upgrade to AEM 6.3 we needed to coordinate because we share server space. Our Target accounts are linked and have 1 set-up.

For starters we aren't lists us not having access on our activation page.


Level 10

I see. That's what I assumed, i've just never heard it called that.

As for provisioning, every Adobe customer was supposed to have been provisioned as of a few weeks ago. Can you see if you can see the permission within the Adobe Admin Console?

There is another thread on the community where I talk about a common issue. Does this apply to you?

Why am I unable to log into Launch after I've been granted access?