Hi, after following the basic documentation that is available to install the Experience Cloud ID Service extension with Adobe Launch I got the following results:
- DTM debugger basically says the ID Service loads:
[Experience Cloud ID Service] Created instance using orgId: "MYID@AdobeOrg"
[Experience Cloud ID Service] Set variables: {"trackingServer":"XX.sc.omtrdc.net","trackingServerSecure":"XX.sc.omtrdc.net"}
[Adobe Analytics] Setting MCID instance on the tracker.
- About 6 s_vi cookies are set
- No AMCV cookie is set
- No MCID value available on Analytics request
- calling Visitor.getInstance("MYID@AdobeOrg") from the console returns an object without MCID value.
Is there any additional documentation or clues that anyone could offer to troubleshoot this implementation issue?
I do not know if this matters but for background:
- my web property is a subdomain (sub.main.com)
- main.com is another property where the experience cloud id is already set up via DTM. I want to track visitors across properties so the same org and reporting suites are being used in both.
Thank you