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Events not appearing in analytics reports

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sebastiane27965
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sebastiane27965
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20-04-2020

Hi community people, I am struggling with an issue related to events, I have a rule triggered by a direct call that sets, amongst other things, two events in the analytics hit. These particlar events will not populate the report suite, meaning the hit is there when checking in experience cloud debugger, like this 

sebastiane27965_0-1587394066250.png

but looking at the related event in report and analytics will show no data.

 

The particular events are set as "numeric" and not "counter", and before I jump on changing them, can someone please clarify the difference between a numeric and counter event type and confirm if changing the event type might just fix this issue?

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Andrey_Osadchuk
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Andrey_Osadchuk
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20-04-2020

Counter is 1, 2, 3, ...

Numeric is 1, 2, 3.05, 4.19, ...

If those events should be incremented by 1 each time they are fired, then switch the event type to counter.

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jantzen_belliston-Adobe
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jantzen_belliston-Adobe
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22-04-2020

In addition to the previous answer, we did experience an outage last week that could have been part of the hits not showing in Analytics. Do you remember which day you were testing?