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SOLVED

EU Compliance error

Dave_hamel1
Level 4
Level 4

Hello,

I am leveraging the EU compliance functionality and sat_track.  I used a console.log to tell me the state of the cookie but get a strange message from Launch.

"Uncaught (in promise) EU Compliance was not acknowledged by the user."

EU compliance.png

What does this mean, should I be concerned?

Thanks

1 Accepted Solution
Gigazelle
Correct answer by
Employee
Employee

Information on Launch's EU compliance: https://docs.adobelaunch.com/extension-reference/web/adobe-analytics-extension#general

Do you have this checkbox enabled? If so, you'll want to ensure you have a cookie set that allows Launch to track that user. If there's no cookie or the cookie is not set to true, Launch will not send an Analytics image request.

View solution in original post

2 Replies
Gigazelle
Correct answer by
Employee
Employee

Information on Launch's EU compliance: https://docs.adobelaunch.com/extension-reference/web/adobe-analytics-extension#general

Do you have this checkbox enabled? If so, you'll want to ensure you have a cookie set that allows Launch to track that user. If there's no cookie or the cookie is not set to true, Launch will not send an Analytics image request.

View solution in original post

Dave_hamel1
Level 4
Level 4

Great!  That is what I assumed but it shows up in red which causes concerns.