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SOLVED

EU Compliance error

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Level 4

Hello,

I am leveraging the EU compliance functionality and sat_track.  I used a console.log to tell me the state of the cookie but get a strange message from Launch.

"Uncaught (in promise) EU Compliance was not acknowledged by the user."

EU compliance.png

What does this mean, should I be concerned?

Thanks

1 Accepted Solution

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Correct answer by
Employee Advisor

Information on Launch's EU compliance: https://docs.adobelaunch.com/extension-reference/web/adobe-analytics-extension#general

Do you have this checkbox enabled? If so, you'll want to ensure you have a cookie set that allows Launch to track that user. If there's no cookie or the cookie is not set to true, Launch will not send an Analytics image request.

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2 Replies

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Correct answer by
Employee Advisor

Information on Launch's EU compliance: https://docs.adobelaunch.com/extension-reference/web/adobe-analytics-extension#general

Do you have this checkbox enabled? If so, you'll want to ensure you have a cookie set that allows Launch to track that user. If there's no cookie or the cookie is not set to true, Launch will not send an Analytics image request.

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Level 4

Great!  That is what I assumed but it shows up in red which causes concerns.