Some background:
- When my company moved to Adobe Experience Cloud a few years a go I implemented Analytics
- I used DTM for all tracking and have always accessed it directly (not through AEC)
- I have admin rights to everything including the Admin Console and all AEC components including Launch

In DTM the "Upgrade To Launch" link is grayed out for all properties:

Also, If I access DTM through AEC I only see this:

When access DTM directly and view the list of users I see that I'm not "Experience Cloud Enabled".

I was going to open a ticket with Customer Care but after waiting on hold for 18 minutes I decided to see if anyone here can help.