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Data Element Change Event Not Working

MktgCloudUser
Level 4
Level 4

Hello,

We have an video component that updates a data layer whenever an event occurs such as Playback started, percentage reached, etc.  Using the function below, I can see the data layer is in fact being updated by testing for the value's existence after the events have occurred.  Is there a reason why the Data Element Change isn’t activating? Also, since I don’t have access to the AEM source code, does that mean a Direct Call isn’t an option?

Thanks

function updateDataLayer (actionName, percentComplete) {

if (dl != undefined) {             

     Object.assign(dl.event, {

        action:             actionName,

        percentViewed:      percentComplete

     });

  } else { 

     console.error('"' + dataLayerName + '" Data Layer Object Not Found'); 

  }

}  

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