Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
Bedrock Mission!

Learn more

View all

Sign in to view all badges

Customer Identification on Mobile App

Level 8
Level 8

Hello guys,


I have this issue, a customer click a link on the mobile app to an external web site and during the click the customer is identified separately. Which method shall i use to see the click from mobile app to web site as only 1 customer?


1 Reply
Level 3
Level 3

@1982luca For resolving this kindly append the visitor ID on the destination url which is opening in browser using below method.
//Code on Domain A
var destinationURL = "";

//Call the ID service
var visitor = Visitor.getInstance(...);

//Append visitor IDs to the destination URL
var destinationURLWithVisitorIDs = visitor.appendVisitorIDsTo(destinationURL);
//Result of appendVisitorIDsTo includes destination URL, Experience Cloud ID (MCMID), and Analytics ID (MCAID)
//Redirect to the destination

Adobe Reference Link :