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Chatboat interaction event is not triggering

Madhus
Level 2
Level 2

Hi Team,

 

i wanted to trigger chatbot user inputs and chatbot reply but the rule is not working

am firing "WAC__sent" is class name where user inputs capture and "WAC__RichText" where chatbot reply received.

 

Madhus_1-1600688704741.png

i am able to trigger rule whenver user click to chatbot button "#WACLauncher__Button" and chatbot open looking forward for quick help

 

Thanks,

Madhusudan Sura

 

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