Cannot set analytics report suite in Adobe Launch

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in_kook65578246

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in_kook65578246

in_kook65578246

14-05-2019

When I am using Analytics extension in Launch, it does not allow me to save the configuration and keep asking for "Production Report Suite". I was able to do the same thing several month ago.

Is this a bug for the new version of the extension?

One possible solution is that I can choose it from data elements. However, can somebody teach me how to do it correctly if I am using data element?

Screen Shot 2019-05-14 at 10.17.50 AM.png

Accepted Solutions (1)

Accepted Solutions (1)

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jantzen_belliston-Adobe

Community Manager

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jantzen_belliston-Adobe

Community Manager

Total Posts

(val/1000)?string[".0"]}K

Likes

308

Correct Answer

570
jantzen_belliston-Adobe
Community Manager

07-04-2020

We were unable to product this error on several test instances. Try clearing your cache and cookies and logging out and back in again. Also, try verifying your permissions in Analytics and Launch.

If this issue still persists, contact Customer Care so they can directly troubleshoot your specific instance. 

Answers (3)

Answers (3)

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davidw50065164

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davidw50065164

davidw50065164

16-05-2019

Create a new property in Launch, go to extensions -> add Experience Cloud Id -> add Adobe Analytics.

I have cleared the cache and even tried another browser and another computer. None works.

I notice there are several errors in the console on Adobe Analytics extension page.

Screen Shot 2019-05-16 at 4.09.23 PM.png

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chennas85024917

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chennas85024917

chennas85024917

14-05-2019

I am able to make the changes. Please delete the browser cache and try again. I am using the same version as you 1.74.

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allisons6548485

Employee

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allisons6548485

Employee

allisons6548485
Employee

14-05-2019

I am unable to reproduce this. Can you tell me the steps that you took to get this error?