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Adobe Launch page load rules not firing on second page view

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bellis0
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bellis0
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22-01-2021

Hi All,

 

Apologies for this being somewhat vague but we have not been able to pinpoint the reason for this very strange issue. The issue is that when a user first lands on our website everything is loading as expected, but after navigating to any other page on the site (the second page view), the majority of our page load rules do not fire. (Note: this is NOT a single page app, so page load is the correct trigger). Also to note, as soon as you navigate a second time and onward (3rd page view+) everything works fine again. 

 

I will be happy to share more specific information on the 3rd party tags that are associated with this issue, but I just wanted to throw this out there to see if anyone has experienced this before.

Adobe Launch not firing page load rules
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24-01-2021

Are there any conditions in your page load rules?

When you enable Launch logging in the Adobe Experience Cloud Platform Debugger, do you get any log output about your page load rules on the 2nd pageview?

bellis0
Hi, appreciate the reply! In regard to the Debugger I forgot to mention one important detail which is that if the page is refreshed at any point, the tags will fire perfectly fine. So if a user navigates to the home page and then refreshes, and then navigates to another page the issue does not occur. So because the debugger automatically refreshes the page, we have not been able to use this tool to help solve the issue.
bellis0
In regard to the page load conditions, we have targeted 3 rules that are not firing correctly, and one that is technically firing but very few tags within the rule are actually working. For the first 3 rules, the conditions are mainly applying regex to the url and also based on our cookie compliance tool (fire if targeting cookies are allowed, etc. ). The rule that half the tags are working in is a page load TOP all pages without any conditions. An example of the strange behavior is that our Google Universal Analytics tag is in that rule and looks to be firing because we can see the script on the page, but the google account configuration is not working properly so gtag is not available on the page.