Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
BedrockMission!

Learn More

View all

Sign in to view all badges

Adobe Analytics detected under debugger summary but not the analytics tab

Avatar

Avatar
Level 1
_teresa
Level 1

Likes

0 likes

Total Posts

6 posts

Correct Reply

0 solutions
View profile

Avatar
Level 1
_teresa
Level 1

Likes

0 likes

Total Posts

6 posts

Correct Reply

0 solutions
View profile
_teresa
Level 1

17-08-2020

Hi - We recently upgraded from DTM to Launch but for some reason, I'm not seeing anything fire under the "analytics" tab of the debugger tool. 

Everything fired correctly when we were on DTM but for some reason I'm getting the following issue in console when we moved to Launch:

Uncaught TypeError: Cannot redefine property:

adobe.experienceCloud.debuggerDTMInitHook

at Function.defineProperty (<anonymous>)

at <anonymous>:1:12916

at <anonymous>:1:13285

We also ran an assessment on our page via the Search Discovery assessment tool and everything seemed fine minus a few data elements, which we fixed.

Any insights or help as to why Analytics isn't coming up would be appreciated. Thank you!

Adobe Debugger Adobe Launch

Accepted Solutions (1)

Accepted Solutions (1)

Avatar

Avatar
Affirm 100
Employee
ishans52004352
Employee

Likes

153 likes

Total Posts

317 posts

Correct Reply

102 solutions
Top badges earned
Affirm 100
Give Back 10
Give Back 5
Give Back 3
Give Back
View profile

Avatar
Affirm 100
Employee
ishans52004352
Employee

Likes

153 likes

Total Posts

317 posts

Correct Reply

102 solutions
Top badges earned
Affirm 100
Give Back 10
Give Back 5
Give Back 3
Give Back
View profile
ishans52004352
Employee

18-08-2020

Hi @_teresa ,

Can you please try using the Adobe Experience Debugger tool? Also, can you please check if there is a rule in Adobe Launch that is firing the Analytics beacon under "Actions" - "Send Analytics Beacon", and that rule is actually firing?

Thanks!

Answers (1)

Answers (1)

Avatar

Avatar
Applaud 25
MVP
evolytics_brian
MVP

Likes

72 likes

Total Posts

151 posts

Correct Reply

49 solutions
Top badges earned
Applaud 25
Establish
Seeker
Give Back
Engage 1
View profile

Avatar
Applaud 25
MVP
evolytics_brian
MVP

Likes

72 likes

Total Posts

151 posts

Correct Reply

49 solutions
Top badges earned
Applaud 25
Establish
Seeker
Give Back
Engage 1
View profile
evolytics_brian
MVP

18-08-2020

Hi, @_teresa 

Are you saying the calls aren't firing at all, or just that you're not seeing them in the debugger? If you look in the network tab of your browser, do you see the calls? 

The error message in your original post indicates an issue with the debugger, though, that's just a guess on my part. Have you tried disabling the debugger to see if it has any impact on whether or not you see the calls fire? If it does, and you do see the calls fire, you might try removing and re-installing the latest version of the debugger.

For additional troubleshooting, try setting _satellite.setDebug(true) in your console and refreshing the page. Does the messaging indicate that the rules are firing?