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Windows update KB2984006 breaks AEM on Windows Server 2012 R2

PhilM_oz
Level 1
Level 1

Environment:

  • Windows Server 2012 R2 (64 bit), virtual machine running on VMware Fusion 7.0.1
  • AEM 6.0 + SP1 quickstart
  • Java 7u71 or 8u25 (Oracle)

Issue:

After installation of Windows Update KB2984006 (http://support.microsoft.com/kb/2984006), the ImageServer.exe, ImageInfo.exe and ic.exe programs crash when attempting to install or start AEM. Uninstalling KB2984006 fixes the crash.

An example of the event logged when these applications crash:

Faulting application name: ImageInfo.exe, version: 0.0.0.0, time stamp: 0x53558207

Faulting module name: MSVCP100.dll, version: 6.3.9600.17415, time stamp: 0x5450559e

Exception code: 0xc0000135

Fault offset: 0x00000000000ec5a0

Faulting process id: 0x778

Faulting application start time: 0x01d0044bb9da8450

Faulting application path: C:\AEM\crx-quickstart\launchpad\felix\bundle313\data\image-server\is-home\bin64\ImageInfo.exe

Faulting module path: MSVCP100.dll

Report Id: f7b1f9dc-703e-11e4-80bf-000c294cd338

Faulting package full name: 

Faulting package-relative application ID: 

1 Reply
Sham_HC
Level 10
Level 10

Are you using dynamic media?  If not disable it will fix the issue.

If need dynamic media then try by following http://helpx.adobe.com/experience-manager/kb/high-memory-usage-aem-6.html

Still issue persist file an daycare ticket.