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Windows update KB2984006 breaks AEM on Windows Server 2012 R2


Level 1


  • Windows Server 2012 R2 (64 bit), virtual machine running on VMware Fusion 7.0.1
  • AEM 6.0 + SP1 quickstart
  • Java 7u71 or 8u25 (Oracle)


After installation of Windows Update KB2984006 (, the ImageServer.exe, ImageInfo.exe and ic.exe programs crash when attempting to install or start AEM. Uninstalling KB2984006 fixes the crash.

An example of the event logged when these applications crash:

Faulting application name: ImageInfo.exe, version:, time stamp: 0x53558207

Faulting module name: MSVCP100.dll, version: 6.3.9600.17415, time stamp: 0x5450559e

Exception code: 0xc0000135

Fault offset: 0x00000000000ec5a0

Faulting process id: 0x778

Faulting application start time: 0x01d0044bb9da8450

Faulting application path: C:\AEM\crx-quickstart\launchpad\felix\bundle313\data\image-server\is-home\bin64\ImageInfo.exe

Faulting module path: MSVCP100.dll

Report Id: f7b1f9dc-703e-11e4-80bf-000c294cd338

Faulting package full name: 

Faulting package-relative application ID: 

1 Reply


Level 10

Are you using dynamic media?  If not disable it will fix the issue.

If need dynamic media then try by following

Still issue persist file an daycare ticket.