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Unable to Sign-In on experienceleague.adobe.com

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DataPrivacyQueen
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20-04-2021

It's April 20th, 2021 and for the last hour, I've not been able to sign in at https://experienceleague.adobe.com/ nor have my coworkers. I'm using a PC and I've tried logging in on this site using Chrome, IE and Firefox, all with no joy. It's as if the Signin button and several links (I didn't try each and every one of them) are all inoperative. Is anyone else having this issue today with this site?

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PG-ExL
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22-04-2021

Hi @DataPrivacyQueen 

We were looking into this for you, and we have tweaked a couple of things on our end. At the very end of last week we rolled out a new UI to Experience League. Sometimes the caching doesn't update automatically based on network or browser sessions, so sometimes a force refresh can help there. That's always the first thing to try. We also fixed a config on one of our instances that were showing some different results than the other load balanced instances, so that has been updated too. Please let us know if you're still seeing this issue. Sorry if you were having problems, we definitely appreciate the feedback.

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jbrar
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21-04-2021

I ran into similar issue sometime ago and using private/incognito window resolved it

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asutosh_jena
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20-04-2021

Hi @DataPrivacyQueen 

 

I just tried to login from my chrome browser now and it worked for me. I am able to access https://experienceleague.adobe.com/#dashboard/profile as well.

asutosh_jena_0-1618935902160.png

 

If possible try to login from your mobile network or some different network and see if it's an issue with the network.

Thanks!

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kautuk_sahni
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23-04-2021

Please check and confirm, you are good to go now. Really appreciate you reporting this.

-Kautuk

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kautuk_sahni
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22-04-2021

 The team is working on it to rectify this fully.

-Kauutk