Unable to add component on segment and experience fragment - AEM 6.4 with service pack 8



We can not add any component on segment page, the parsys does not have + button to add component and drag and drop is also not working. Tried to create a segment with new configuration and also with we.retail config, facing the same problem on both.

Note - we have not overlay any component, it is just plain Vennila Instance + SP 8

Segmentation page screen shot


Even experience fragment also have the same problem, no + plus button and drag and drop is also not working.

Experience fragment page screen shot


Error log -

25.06.2020 18:07:21.218 *WARN* [0:0:0:0:0:0:0:1 [1593088641140] GET /editor.html/conf/we-retail/settings/wcm/segments/test123.html HTTP/1.1] org.apache.sling.caconfig.resource.impl.def.DefaultConfigurationResourceResolvingStrategy Ignoring reference to /conf/we-retail/settings from /conf/we-retail/settings - Probably misconfigured as it ends with '/settings'


The we-retail config shipped with aem and I dont see any misconfiguraion. The interesting thing is we have tried the same steps without service pack 8 where we don’t see this issue at all, able to see + button to add component on both segment and experience fragment pages. Is this known issue on service pack 8?


Note -  Restarted my AEM instance after installation of service pack 8, tried restarting my entire machine as well. Tried to setup 3 AEM instances and all ended up the same problem.

AEM 6.4 Experience Fragments Segments service packs Touch UI

Accepted Solutions (0)

Answers (1)

Answers (1)



It works properly in my local aem 6.4.8 instance, Please find the screenshot of the same.

Did you try to restart the AEM instance after installing the service pack ? If you see the issue , Can you try with a new AEM instance as it does not look like SP issue.