Touch UI in AEM 6.5.9.0 does not show Create Review Task

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Fernando_Goncalves
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Fernando_Goncalves
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16-06-2021

Hi teams

 

I just updated my AEM (localhost) but I am having some Touch UI issues. Some options does not appear.

For example, my AEM 6.5.9.0 does not show Create Review Task when I select a folder in Assets.

 

I tried to clear cookies and Chrome browser cache and use incognito mode but he issue persists. However, when I change the browser profile in Chrome to "Guest", the UI gets Ok and properly show the Create Review task in the UI.

 

It also worked in Safari.

 

It seems some setting in Chrome when the user is logged as a Google profile breaks the Touch UI.

 

Fernando Goncalves

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Vijayalakshmi_S
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Vijayalakshmi_S
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16-06-2021

Hi @Fernando_Goncalves,

Can you try the below in chrome browser and see if it works.

  • Type chrome://flags/ in the address bar and press Enter.
  • Click on Enable touch events > Disabled.
  • Restart the browser (all tabs and windows).

Reference : From 6.4 Known issues list (Though you are facing this issue in 6.5.9, we can give it a try as it is related/Browser specific issue)

https://experienceleague.adobe.com/docs/experience-manager-64/release-notes/known-issues.html?lang=e...

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KiranVedantam1992
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KiranVedantam1992
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16-06-2021

Hi @Fernando_Goncalves,

 

Do you see any error in error.log or console? if yes, can you please share the logs?

 

Thanks,

Kiran Vedantam.