Hi everyone,
I have faced a challenge to integrate Adobe Target with AEM 6.5 via IMS. The IMS has been configured, the status is OK (Token retrieved successfully). However, when integrating Target either via "AEM Cloud Services Opt-In" dialog or via Cloud Services configuration an error message "Get mboxes request failed!" pops up.
Does anyone know the cause of this error?
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Amuthesan
Amuthesan
30-05-2019
Hi Andrey,
Please check if you have provided IMS Tenant ID as your client code, It is not same as the client code used for earlier integration.
Client code - IMS Tenant ID, can be obtained from Adobe Experience Cloud > Launch Target > Copy IMS teant id from the URL
Reference:
Adobe Experience Manager Help | Understanding Adobe Target Standard integration with AEM Sites
Thanks,
Amuthesan.
vivekanand-mishra
Employee
vivekanand-mishra
Employee
26-04-2020
Anyone facing this issue should note that the "client code" expected in this dialog is actually the org id or the tenant id. For example if your cloud product URL is https://experience.adobe.com/#/@aes1448/target
or
https://aes1448.experiencecloud.adobe.com/
Then your "client code" is "aes1448" for that dialog.
I have tested it works with that value.
-ash
Employee
-ash
Employee
03-10-2019
"Client Code" not "Adobe ID" - sorry.
But yes - this is the field. It says "Client Code" but you have to enter the "Tenant ID". I didn't use the wizard, though but created the Integration "manual" in the Cloud Configuration. But I would assume the wizard mixes up the labels, too.
paulkronen
paulkronen
02-10-2019
It only provides you option to set the Client Code?
-ash
Employee
-ash
Employee
02-10-2019
Yes we have a solution - you now have to use the "tenant id" where it asks for the "adobe id". The tenant id is part of the URL when you open target:
https://<<tenantid>>.experiencecloud.adobe.com/content/mac/<<tenantid>>/target/activities.html
paulkronen
paulkronen
01-10-2019
Do we have a fix for this yet? Same issue and my clientID is 100% correct. Looks like the integration might be broken.
-ash
Employee
-ash
Employee
19-09-2019
Ran into the same issue in AEM 6.5.2. As Amuthesan said, now the tenant ID is required
Amuthesan
Amuthesan
31-05-2019
Hi Andrey,
I ran in to the same error as you during my attempt at integration. While I trigger the health check AEM connects to Adobe IO to get mbox list. Please check the logs there should be clear information on to why it is failing for you.
If it helps, the error that I ran into,
From the logs I came to know that AEM was trying to connect to the Adobe IO via url,
https://mc.adobe.io/<clientcode>.experiencecloud/target/mboxes
Since the client code was incorrect it failed with message,
{"error_code":"502061","message":"Bad Gateway. No tenant associated with the user profile."}
Updating the client code as per the reference in my previous post, addressed the problem.
Thanks,
Amuthesan
Andrey_Osadchuk
MVP
Andrey_Osadchuk
MVP
31-05-2019
Amuthesan,
The Client code is always required and was set as needed. Do you have any insights about the error message I shared in the question?
jbrar
Employee
jbrar
Employee
21-05-2019
Setting up a DEBUG logger on the following classes should provide more details about the failure.
com.day.cq.personalization
com.day.cq.analytics.testandtarget
Andrey_Osadchuk
MVP
Andrey_Osadchuk
MVP
21-05-2019
Thank you. The integration I am challenged by also leverages Adobe I/O (this is what I called IMS — IMS Configuration leverages Adobe I/O).
Look forward for other replies
Andrey_Osadchuk
MVP
Andrey_Osadchuk
MVP
21-05-2019
Thank you for the links but they are irrelevant to the question above.
kautuk_sahni
Community Manager
kautuk_sahni
Community Manager
21-05-2019
I was suggesting another way if in case it was bit urgent. I did via Adobe Launch integrations in Adobe I/O.
kautuk_sahni
Community Manager
kautuk_sahni
Community Manager
21-05-2019
Request you to please follow steps mentioned in this lab: Experience League Intelligent Guidance | Adobe
Or https://medium.com/adobetech/integrate-adobe-experience-manager-with-adobe-target-40fb935bb983
Worked charm for me.
-Kautuk