Session Details
Explore authoring personalized correspondence by integrating CRM and ERP data while optimizing for multichannel delivery. Get hands-on experience creating a connection to a back-end system to generate a data model. Learn how to create model-driven correspondence and preview the results and how to best use the different delivery channels.
Learn how to:
- Design templates for multichannel documents
- Integrate into a back-end CRM system to prefill data
- Personalize and customize documents based on user or agent inputs
This lab is for a beginner audience.
Speakers
Timings
Thursday, Mar 29, 10:00 AM - 11:30 AM
Session Length
1h 30m
Q&A: - Please use this thread as a medium to ask the question related to these sessions.
Session PPT/Docs: - It would be posted here post-summit.
Session Link: - Creating next-generation multichannel documents with back-end integration
Don't forget to register yourself for the LAB. Seats are filling fast!!
Kautuk Sahni