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SOLVED

RTE tools disappear

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Level 5

Do tools disappear - Tools did disappear after going in and out of Rich Text Editor component more than 2 times basically when you hit X button to close RTE and open it again it is happening . See screenshot below. It is happening in AEM 6.3 SP1 and SP2 as well. Does anyone have similar issue please let me knowto fix it.

Screen Shot 2018-04-27 at 1.20.48 PM.png

Screen Shot 2018-04-27 at 1.21.01 PM.png

Thanks,

Narayana

1 Accepted Solution

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Correct answer by
Administrator

It is a know issue with one of the case of Custom RTE. Please reach out to the support and ask for the fix.

Give them reference number as CQ-4233633.

-kautuk

View solution in original post

0 Replies

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Employee Advisor

is this happening on your OOTB RTE or a custom one?

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Correct answer by
Administrator

It is a know issue with one of the case of Custom RTE. Please reach out to the support and ask for the fix.

Give them reference number as CQ-4233633.

-kautuk

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Employee

Hi,

Even i faced the same problem but we resolved this issue by following this steps.

Rte Fixes: so that plugins dont disappear

Firstly you need to have this

1)aem-service-pkg -6.3.1 --sp1

2)cq-6.3.0-featurepack-20593-1.8 -- fp1

3) Install AEM CFP 6.3.1.2​ by following the steps in this link.

4) Go to this location and change a line in CRXDE

/libs/clientlibs/granite/richtext/js/rte/CUI.RichText.js/

config = config ? config : {}; //instead of this

config = $.extend(true, {}, config); //use this

So, they released a CFP 6.3.1.2 to fix this issue but still you need to change one line as mentioned in the 4th step to fix this completely.